Network Engineer

The Translational Genomics Research Institute•Phoenix, AZ

About The Position

As a member of TGen’s IT department, the Network Engineer will design, install, maintain, monitor, and troubleshoot TGen's enterprise and high-performance computing network infrastructure, including wireless networking, telecommunications, and critical data center facilities. Design, administer, and monitor network and security hardware, software, and operating systems. Manage core network services and protocols such as DNS, DHCP, VLAN, OSPF, BGP, AAA, VPN, ACLs, and network monitoring tools. Independently monitor chat and email channels: take ownership, respond to, and resolve alert notifications, help desk tickets, and technical issues involving network infrastructure and services (including outside of standard business hours as needed). Design, configuration, testing, and optimization of network hardware, operating systems, and application environments. Support of open-source, commercial, and internally developed applications to ensure seamless integration. Monitor and maintain critical data-center facilities, including power distribution (UPS/PDU) and fire suppression systems. Coordinate with vendors for routine testing, emergency repairs, and the ongoing maintenance of the physical data center environment. Design and maintain TGen's enterprise wireless networking platforms. Manage wireless security and authentication protocols, including RADIUS, MSCHAPv2, and EAP-TLS. Maintain TGen’s phone system by managing SIP circuits, voice-enabled routers, and hardware endpoints within a Cisco CUCM environment. Work closely with technology partners to ensure service reliability and act as the technical escalation point. Utilize automation and containerized platforms to enhance the reliability, scalability, and overall manageability of the network infrastructure and internal support applications. Consult with internal stakeholders to assess technological needs and evaluate vendor solutions. Identify and leverage new or existing technologies to enhance operational efficiencies Research current and emerging technologies, vulnerabilities, and software updates to ensure the integrity of TGen's network. Maintain a deep understanding of network device configurations and industry best practices. Provide secondary support for information security alerts, help desk tickets, and incident resolution. This includes responding to critical issues outside of standard business hours as needed.

Requirements

Demonstrated expertise in designing, deploying, and optimizing Cisco enterprise ecosystems, including advanced routing/switching, wireless, and unified IP Telephony solutions.
Hands-on expertise managing Dell enterprise networking hardware, with a focus on scalable data center architecture and proactive system maintenance.
Expertise in managing and troubleshooting fundamental network protocols within a diverse, multi-platform ecosystem; must demonstrate technical fluency across Windows, macOS, and Linux/UNIX distributions.
Exposure to network automation (e.g., Python, Ansible) and familiarity with virtualized environments (e.g., VMware vSwitch, Docker, or Kubernetes) to support a modern, software-defined infrastructure.
A self-directed professional who maintains composure and delivers high-quality results in high-pressure environments, while actively contributing to a collaborative culture through proactive learning and a commitment to mutual mentorship.
Must be able to reframe complex technical concepts into clear, understandable language for non-technical stakeholders.
Strong interpersonal skills and a service-oriented approach are essential.
Responsiveness to mission-critical issues and a commitment to resolving high-priority incidentsoutside of standard business hours when necessary.
Delivers high-touch, white-glove; technical support to a diverse community of research and administrative partners, fostering seamless collaboration across both IT and non-technical departments.
In-depth knowledge of physical-layer infrastructure and industry-standard cabling protocols (TIA/EIA); relevant industry certifications (e.g., CCNA, CCNP, CompTIA Network+) are highly regarded.
High school diploma and 5 years related experience. Equivalent years of higher education may substitute for years of experience.

Responsibilities

Design, install, maintain, monitor, and troubleshoot TGen's enterprise and high-performance computing network infrastructure, including wireless networking, telecommunications, and critical data center facilities.
Design, administer, and monitor network and security hardware, software, and operating systems.
Manage core network services and protocols such as DNS, DHCP, VLAN, OSPF, BGP, AAA, VPN, ACLs, and network monitoring tools.
Independently monitor chat and email channels: take ownership, respond to, and resolve alert notifications, help desk tickets, and technical issues involving network infrastructure and services (including outside of standard business hours as needed).
Design, configuration, testing, and optimization of network hardware, operating systems, and application environments.
Support of open-source, commercial, and internally developed applications to ensure seamless integration.
Monitor and maintain critical data-center facilities, including power distribution (UPS/PDU) and fire suppression systems.
Coordinate with vendors for routine testing, emergency repairs, and the ongoing maintenance of the physical data center environment.
Design and maintain TGen's enterprise wireless networking platforms.
Manage wireless security and authentication protocols, including RADIUS, MSCHAPv2, and EAP-TLS.
Maintain TGen’s phone system by managing SIP circuits, voice-enabled routers, and hardware endpoints within a Cisco CUCM environment.
Work closely with technology partners to ensure service reliability and act as the technical escalation point.
Utilize automation and containerized platforms to enhance the reliability, scalability, and overall manageability of the network infrastructure and internal support applications.
Consult with internal stakeholders to assess technological needs and evaluate vendor solutions.
Identify and leverage new or existing technologies to enhance operational efficiencies
Research current and emerging technologies, vulnerabilities, and software updates to ensure the integrity of TGen's network.
Maintain a deep understanding of network device configurations and industry best practices.
Provide secondary support for information security alerts, help desk tickets, and incident resolution.
Responding to critical issues outside of standard business hours when needed.