Network Field Engineer

Progressive Computing Inc•East Lyme, CT

1d•Onsite

About The Position

This is an In Person position in Niantic, CT - The Network Engineer is to provide all onsite service and support needs for our clients. This role ensures infrastructure stability, enforces company standards, reduces recurring issues, and supports long-term technical maturity across assigned environments. This relates to ALL technology including: desktops, laptops, servers, printers, and vendor specific hardware and software. The Network Engineer is responsible for maintaining the design and integrity of the client network environment.

Requirements

Positive communication habits (people skills, listening skills).
Good written, verbal & phone skills.
Ability to translate technical jargon into human terms.
Patience, especially in tense situations.
Eager and willing to help others.
Ability to work on a team.
Ability to multitask.
Strong troubleshooting skills.
Strong knowledge of Desktops, Servers, Mobile Devices, Active Directory, Microsoft Exchange, Office 365, cloud computing, databases, WAN, LAN, VPN, DHCP, DNS, TCP/IP, VOIP, Firewalls, and Switches.
3-5 years of cumulative and relevant technical experience preferably for an MSP.
Relevant IT Certifications: Microsoft, SonicWALL, CompTIA
Bachelor or higher Degree in Information Technology, Communications or related fields desirable.

Nice To Haves

Knowledge of ConnectWise and similar applications a plus

Responsibilities

Primary Technician to Clients
Onsite and Remote (from our office) response to Service Tickets as assigned by Dispatcher in a timely manner.
Ask questions to understand the nature of the reported issue.
Provide technical support and resolve problems to the end user satisfaction.
Install, modify, and repair software applications and hardware devices.
Troubleshoot and resolve issues with LAN, WAN, Firewall, Server, and other related systems.
Setup and configure mobile devices for users
Answer general IT-related questions for end users
Clear and concise documentation of all work performed as it occurs
Maintain up to date system documentation of client environments
Become the primary "go-to" person for assigned clients
Work with the rest of the Operations team to support all clients
Assume ownership of tickets escalated from Help Desk
Ticket Escalation
Work in concert with Dispatcher for tickets requiring additional time or resources above the budgeted or schedule time.
Collaborate with other team members when appropriate to find solutions
Other Ability to travel to client sites for up to 70% of the time and spend time in the office for remote work.
Work on projects and take direction from management.
Follow End of Day procedures
Participation in the After Hours Tech On-Call Rotation
Provide ad hoc support to entire Technical Team as needed.