Network & Field Services Technician

Harris Computer • Carrollton, GA

2d • $42,000 • Hybrid

About The Position

This position is a full-time IT support and field services role for a software company in Carrollton, GA. The technician provides technical support, installs and supports the company’s proprietary law enforcement and fingerprinting software, assists engineering with testing and bug fixes, and maintains internal IT systems. The role combines Level 1–3 IT support, customer service, and some administrative work.

Requirements

• At least 2 years of IT support or technical field service experience.
• Ability to troubleshoot Windows systems, Microsoft Office, and common IT tools.
• Basic understanding of networking concepts (IP addressing, DHCP, DNS).
• Strong communication and customer service skills.
• Ability to travel, lift equipment, and pass a fingerprint-based background check.
• Must have a clean driving record and reliable transportation.

Nice To Haves

• Technical degree or IT certifications.
• Experience with network hardware, Windows Server, Active Directory, databases, or VOIP.
• Skills in PC imaging, wiring/network cabling, or documentation.

Responsibilities

• Install, configure, troubleshoot, and repair hardware and software (PCs, servers, printers, mobile devices, etc.).
• Support customers by phone, remote tools, and on-site visits.
• Install and train customers on the company’s fingerprinting and law enforcement software.
• Travel to customer locations for support or installations (0–40% depending on workload).
• Help maintain internal IT infrastructure including servers, firewalls, switches, and networks.
• Assist engineering with testing, bug fixes, and hardware integration.
• Participate in a rotating on-call support schedule for after-hours issues.

Benefits

• Additional on-call pay, overtime, and possible bonuses.
• We empower our employees to make a difference
• We have an award winning culture
• We offer opportunity to learn
• We are financially strong and we are owned by the largest software company in Canada (CSI)
• We have fun!
• Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed