Network Operations Center Technician

I3 Broadband LLC • Saint Peters, MO

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About The Position

The Network Operations Center Technician will rely on excellent customer service, problem-solving, and communication skills to provide support to resolve most day-to-day technical issues. Success in this role requires a well-rounded individual with a genuine enthusiasm for technology and a keen interest in helping both internal and external customers by resolving their service needs.

Requirements

• Working knowledge of LAN, WAN, and circuit diagnostic equipment and tools
• Understanding of OSI model and layers
• Knowledge of high speed data, VOIP and IP video protocols and experience with associated network monitoring
• Bachelor’s degree in current technical discipline or 4 or more years of hands-on experience in Information Technology or Network Operations is encouraged.
• Excellent communication skills
• Must have a clean driving record and the ability to pass a criminal background check.

Responsibilities

• Provide monitoring and support of complex network environments, applications servers, and voice & data services using a combination of monitoring tools to ensure availability.
• Monitor, triage, and log incidents using applicable ticketing systems.
• Troubleshoot and resolve customer incidents in a timely and efficient manner through the utilization of various networking analysis tools.
• Document and escalate, as appropriate, all relevant incidents to management based on complexity or time constraints.
• Assume the designated responsibility that is assigned during an incident or network event.
• Provide a high level of customer service through developing excellent customer relationships.
• Act as an escalation point for other departments and provide mentoring, training, and coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level