Network Operations Manager

Hyland

About The Position

The Manager of Infrastructure Engineering is responsible for leading the deployment and operation of the organization’s cloud network infrastructure to deliver a reliable, secure, and trusted environment to our customers. While this role does not own network architecture design, it serves as a key partner and voice to the engineering teams by providing practical, operational feedback and recommendations that inform network architecture decisions. This role provides technical leadership in resolving complex network issues and ensures the team is effectively aligned to daily operational priorities and strategic objectives.

Requirements

Bachelor’s degree in computer science, or related field or equivalent experience
Minimum 6 years professional experience, with demonstrated leadership experience
Previous team management experience with demonstrated ability to lead and motivate direct reports to accomplish defined goals
Experience with cloud networking components in AWS or Azure
Ability to work independently and in a team environment
Strong solving, critical thinking, and analytical skills
Ability to constructively discuss and gain consensus on critical topics
Strong leadership, sound judgement, and business acumen skills
Excellent oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Highly organized and experienced in multi-tasking and time management
Passionate, competitive and intellectually curious
Strong technical acumen with ability to communicate technical concepts to both technical and non-technical people
Ability to Manage projects and employees in a fast paced environment
Understanding of Security fundamentals
Understanding of Networking concepts
Understanding of Microsoft Server and Desktop Operating Systems
A broad knowledge of highly-available enterprise-level network components
Strong troubleshooting and problem solving skills
Familiarity with MS Word, Excel, and Visio
Experience with Microsoft server technologies
Experience with virtualization technologies
Experience with public cloud technologies
Experience with automation and orchestration technologies
Solid understanding of the audit process and risk-based IT audit activities
Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
Travel may be required

Responsibilities

Manages the design, deployment, operation and auditing of the company’s infrastructure to deliver a reliable, secure environment
Perform necessary team and project administration duties to provide status and communication for all deliverables, issues, opportunities, and questions within the required project timeframes
Support the technical needs of departments throughout the organization so business needs are met
Provides information to management regarding the negative impact on the business caused by system outage, theft, destruction, alteration or denial of access to information systems and datacenters
Facilitate the creation, revision, management and support the procedures to ensure business continuity
Manage procedures to efficiently merge acquired companies systems with the corporate systems
Build and maintain an information systems infrastructure for the purpose of supporting and enhancing the company’s business processes
Serve as a point person to help ensure teams are producing procedures pertaining to network infrastructure creation, maintenance, general support, risk management and business continuity planning
Provide managerial guidance to team members to complete their assigned duties and meet or exceed expectations. Work with the leadership team to provide appropriate resources to accomplish objectives
Serve as an escalation point for issues; provide guidace and resolve issues as necessary
Recruit and retain employees; provide frequent performance and developmental feedback to team members
Develop, manage, report on, and adjust budgets specific to supported teams