Network Operator I

University of Rochester•City of Rochester, NY

21h•$29 - $41•Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 30 Corporate Woods, Brighton, New York, United States of America, 14623 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 900083 ISD Infrastructure Work Shift: UR - Day (United States of America) Range: UR URG 110 H Compensation Range: $29.05 - $40.67 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: Provides operational support for organizational networks, including departmental LAN/WAN, backbone/data center infrastructures and network related services. Monitors network to ensure optimal performance, including site outage investigations and equipment failures. Installs and configures network equipment in accordance with network standards. Documents network cable plant. ESSENTIAL FUNCTIONS Provides first point of escalation into networking team. Monitors network to ensure optimal performance, including site outage investigations and equipment failures. Assists in the management of network capacity and escalates when appropriate. Researches and implements solutions for vendor and end-user initiatives. Installs and configures network equipment in accordance with network standards. Assesses current communication equipment rooms for identification of end devices in preparation of network equipment replacement. Participates in the planning for network equipment replacement, including configuration of equipment, physical installations and coordination with stakeholders for maintenance scheduling. Documents network cable plant and maintains an inventory of network components throughout entire network infrastructure. Recommends and implements process changes to improve efficiency. Provides on-call coverage to service network interruptions, escalating when appropriate. Resolves problems with cabling partners regarding procedures, managing customer expectations and successfully closing all customer orders. Identifies and documents areas of improvement. Conducts research to assist in the creation of technical support documentation for systems and applications. Other duties as assigned. MINIMUM EDUCATION & EXPERIENCE High School diploma or equivalent and 1 year of relevant experience required Associate's degree preferred Or equivalent combination of education and experience Experience working with large, enterprise-wide LAN/WAN environments in higher education or healthcare setting preferred KNOWLEDGE, SKILLS AND ABILITIES Demonstrated analytical and problem-solving skills required Strong verbal and written communication skills required Familiarity with network electronics, including optical networking concepts, routers, switches, etc. preferred Familiarity with network management tools, such as Intermapper, Netdisco, Cisco Prime Infrastructure, etc. preferred Familiarity with structured cable plant components and techniques for both fiber and copper preferred Thorough knowledge of TCP/IP protocols and addressing preferred LICENSES AND CERTIFICATIONS CCNA - Cisco Certified Network Technician upon hire preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

Requirements

High School diploma or equivalent and 1 year of relevant experience required
Or equivalent combination of education and experience
Demonstrated analytical and problem-solving skills required
Strong verbal and written communication skills required
Thorough knowledge of TCP/IP protocols and addressing preferred

Nice To Haves

Associate's degree preferred
Experience working with large, enterprise-wide LAN/WAN environments in higher education or healthcare setting preferred
Familiarity with network electronics, including optical networking concepts, routers, switches, etc. preferred
Familiarity with network management tools, such as Intermapper, Netdisco, Cisco Prime Infrastructure, etc. preferred
Familiarity with structured cable plant components and techniques for both fiber and copper preferred
CCNA - Cisco Certified Network Technician upon hire preferred

Responsibilities

Provides operational support for organizational networks, including departmental LAN/WAN, backbone/data center infrastructures and network related services.
Monitors network to ensure optimal performance, including site outage investigations and equipment failures.
Installs and configures network equipment in accordance with network standards.
Documents network cable plant.
Provides first point of escalation into networking team.
Monitors network to ensure optimal performance, including site outage investigations and equipment failures.
Assists in the management of network capacity and escalates when appropriate.
Researches and implements solutions for vendor and end-user initiatives.
Installs and configures network equipment in accordance with network standards.
Assesses current communication equipment rooms for identification of end devices in preparation of network equipment replacement.
Participates in the planning for network equipment replacement, including configuration of equipment, physical installations and coordination with stakeholders for maintenance scheduling.
Documents network cable plant and maintains an inventory of network components throughout entire network infrastructure.
Recommends and implements process changes to improve efficiency.
Provides on-call coverage to service network interruptions, escalating when appropriate.
Resolves problems with cabling partners regarding procedures, managing customer expectations and successfully closing all customer orders.
Identifies and documents areas of improvement.
Conducts research to assist in the creation of technical support documentation for systems and applications.
Other duties as assigned.