Network Quality Manager
About The Position
The Network Quality Manager is responsible for driving inventory accuracy, operational compliance, and quality standards across multiple high-volume eCommerce fulfillment facilities within the ID Logistics network. This role partners closely with site leadership and cross-functional teams to analyze operational performance, identify improvement opportunities, and implement corrective actions that strengthen inventory integrity and operational processes across the network. This role requires a hands-on, operations-focused leader who thrives in fast-paced, high-volume fulfillment environments and is energized by working directly with site teams to improve processes and operational performance. The ideal candidate brings strong operational expertise, a data-driven mindset, and the ability to engage directly with teams on the warehouse floor while driving network-wide quality initiatives.
Requirements
- High School Diploma or GED required; Bachelor’s degree preferred or equivalent work experience.
- 5+ years of experience in high-volume eCommerce fulfillment or distribution center operations.
- Strong experience managing inventory accuracy, defect reduction, and operational KPIs.
- Proven ability to analyze operational data, identify root causes, and implement process improvements.
- Experience leading cross-functional operational improvement initiatives.
- Comfortable working both strategically and directly with operations teams on the warehouse floor.
- Strong collaboration and communication skills across operations, engineering, and support teams.
- Willingness and ability to travel up to 50%.
Nice To Haves
- Experience in large-scale, technology-enabled fulfillment environments supporting major eCommerce platforms.
- Experience with Hazardous Materials (Hazmat) handling and compliance.
- Lean, Six Sigma, or continuous improvement experience.
- Experience supporting multi-site or network operations.
Responsibilities
- Drive network-wide inventory accuracy and quality standards across multiple fulfillment operations
- Monitor and analyze operational KPIs related to inventory integrity, defect reduction, and process compliance
- Identify operational trends, conduct root cause analysis, and implement corrective actions to improve operational performance
- Lead cross-functional initiatives to improve processes, operational efficiency, and standardization across multiple facilities
- Partner with site operations teams to strengthen inventory control, cycle counting, and quality assurance programs
- Conduct operational audits and site assessments to ensure adherence to established operational and quality standards
- Work directly with operations leadership and teams on the warehouse floor to support process execution and operational consistency
- Support network initiatives that improve accuracy, compliance, and operational performance across sites
- Ensure compliance with all company, customer, and regulatory requirements, including hazardous materials handling and safety standards where applicable
- Use operational data and reporting tools to evaluate performance trends and support decision-making
- Maintain strong collaboration with operations, engineering, safety, and customer teams across the network
Benefits
- competitive salary package, including benefits such as health, dental, and vision insurance, 401(k) matching, and more
- opportunities for professional development and career advancement within a growing organization
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
