Network Specialist I

TDS Telecom

21h•Remote

About The Position

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? As a Network Specialist - I, you play a key role in providing analysis, defining reporting, developing training and training plans, and supporting engineering and construction GIS utilization to enhance production efficiencies and other key performance indicators for Network Services. This position will work closely with the Network Service Incumbent Local Exchange Carrier (ILEC), Cable and Out of Territory Engineering and Construction teams, NS GIS program owner as well as IT GIS associates to ensure the GIS systems positively contribute to the overall team success. This position will develop and execute data scripts for engineering and construction related metrics for data integrity alignment and to help with monthly management analysis and insights into staffing, process improvement, capital management and overall costs for engineering and construction activities. In this role as a Network Specialist - I, you are expected to assist the engineering and construction teams to define enhancement requirements and lead the identification of opportunities to evolve the team’s use of the GIS system. You will focus on collaboration with engineering and construction peers to represent their needs in system enhancements, training and support initiatives. You will also define and lead GIS training activities for internal and external partners as well as participate and coordinate end user testing and prioritize operational system concerns. You will be a key contributor to support NS users and construction contractors as a first line of escalation for engineering or construction GIS system related process questions. The position requires a strong process improvement and documentation skill set. The ability to work with and build relationships with all levels of employees in the company.is essential to success. Knowledge of the TDS GIS system is desired. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates. This position can be hired at a Network Specialist (2025-28707) or Network Specialist I (2025-28708) level depending on the skills and qualifications of the candidate. Separate job postings outline the minimum requirements for each role. Please review both postings and apply to any level for which you are qualified and interested.

Requirements

Associates degree (or higher) -OR- 2+ years of professional work experience.
3+ years' of experience in Voice, Data, or Video networking.
Strong, proven analytical skills.
Ability to work in fast-paced environment with limited guidance and minimal supervision.
Proficiency in personal computer applications, with advanced-to-expert knowledge of MS Excel and a strong comprehension of Power Point and Word functionalities.
Comfortable, professional, and economic in communications involving complex GIS concepts to all levels of employees, including those at an executive level.
Ability to multitask and work well under pressure, maintain a strong attention to detail, and meet or exceed expectations within tight deadlines.
Knowledge of ESRI including tool customization, troubleshooting, map creation, symbology edits, along with bulk update attributes.
Proven written and oral communication, organization, and problem-solving skills.
Proven process improvement and documentation of step-by-step processes skills.
Excellent analytical skills and knowledge of tools like Tableau, Power BI, Alteryx.
Organized, self-motivated, detail orientated, analytical, able to work with minimal supervision.
A team player who can work through challenges.
Excellent oral and written communication skills.
Ability to work in a cooperative and courteous manner with diverse work groups.

Responsibilities

Assist in evolving the Outside Plant (OSP) engineering and construction GIS processes to include new tools and methods, as well as the corresponding processes and standards surrounding these record systems as they impact other business units and teams.
Develop a subject-matter-expert skillset to support GIS related activities for engineering and construction teams in Network Services.
Assist in the development, improvement and documentation of engineering and construction GIS-related processes.
First level of escalated technical issues from Network Service’s engineering and construction teams including determination of issue routing if unable to resolve concern themselves.
Provides insight into GIS improvements to gain efficiencies in the engineering and construction workflow.
Coordinate and provide GIS training for Network Service engineering and construction resources both internal and external to TDS.
Provide support and assistance to Network Service engineering and construction resource activities before and after rollout of GIS enhancements.
Execute data integrity analysis including updating GIS fields and identifying root cause of data integrity cause.
Provide monthly and on-going reporting for Network Services including working with Network Service Leaders to develop engineering and construction reporting metrics at various levels of leadership needs.