Network Technician (Tier 1)

TengoInternet•San Antonio, TX

5d•$16 - $24

About The Position

A growing 22-year-old company located near the Quarry Shopping Center and the San Antonio Zoo is seeking a Network Technician to work in a values-based team environment. Job Mission The Network Technician I is responsible for providing first-level technical support to customers by diagnosing, troubleshooting, and resolving basic hardware, software, and connectivity issues. This role serves as the first point of contact for monitoring alerts, customer inquiries, and service requests. The Network Technician I works to resolve issues on the first interaction whenever possible while maintaining a customer-service-oriented environment focused on problem detection, resolution, and escalation when necessary. This position supports senior technicians and assists with network installations, maintenance, and operational tasks while developing technical expertise.

Requirements

Ability to quickly learn new technologies and troubleshooting methods
Positive attitude with customers and team members
Strong phone etiquette and customer service skills
Ability to multitask while maintaining strong attention to detail
Basic technical troubleshooting and problem-solving skills
Ability to work effectively in a team environment
High level of initiative and willingness to learn
Good time management and organizational skills
Clear written and verbal communication skills
Ability to remain calm and professional in stressful situations
Ability to follow established procedures and instructions
Professional customer-facing presence when assisting with field work
Basic mechanical aptitude and comfort working with technology equipment
Comfortable working on ladders and in field environments when assisting with installations
High regard for personal safety when performing work
Valid driver's license
Must be authorized to work in the United States
Passport or ability to obtain a passport
Ability to pass drug screening and background check
0–2 years of technical support, help desk, or network operations experience preferred

Nice To Haves

Associate's Degree in Computer Science, Computer Information Systems, or equivalent work experience preferred but not required.
Preferred certifications include one or more of the following: CompTIA Network+ (Must option with 90 days of employment) CWT (Certified Wireless Technician) CompTIA A+
Entry-level networking certifications or relevant technical coursework
Basic familiarity with troubleshooting wired and wireless networks is beneficial

Responsibilities

Provide first-level technical support for customer network issues and service requests
Monitor network alerts and respond to service tickets in a timely manner
Troubleshoot basic connectivity issues involving routers, switches, access points, and client devices
Escalate complex technical issues to senior technicians with clear documentation of the troubleshooting steps performed
Provide professional and courteous phone and email support for customers
Maintain ownership of assigned tickets and follow through to resolution or proper escalation
Communicate status updates to customers and internal stakeholders as needed
Assist senior technicians with network installations, upgrades, and equipment staging
Perform basic device configuration and hardware replacements as directed
Accurately document troubleshooting steps, resolutions, and service activities within the ticketing system
Support operational processes by following established procedures and documentation standards
Be prompt and available during scheduled hours to ensure proper support coverage
Participate in scheduled on-call rotations as required
Assist with maintaining accurate service records and work orders
Support team members in resolving cases and maintaining service quality
Other duties as assigned