Network Technology Technician I

Cox Enterprises•Harahan, LA

1d•$29 - $44•Onsite

About The Position

As Cox’s Network Technology Technician I, you’re first in, last out when it comes to keeping our system running. If you’re a voracious learner who thrives under pressure, you’ll find lots to love in this job. What exactly will you be doing? Well, to put it simply, you’ll support system growth and quality performance of all current and future Cox Communications products and services. You’ll also be part of a fun workplace culture where your career goals and work-life balance are honored. Keep reading for more details and apply today! What’s In It For You? Cox is a company made of amazing people, and we take care of them first. Here’s a peek at our best-in-class benefits package and award-winning employee culture: We all have lives and responsibilities outside of work, and we respect that. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies. Our talent is paid what they’re worth with a competitive salary package and top-notch bonus & incentive plans. We help you prepare for the future with a 401(k) (that we’ll generously match), life insurance and disability insurance. You’ll enjoy a generous suite of healthcare benefits with various deductible options, along with pharmacy benefits, Flexible Spending Account and Health Savings Account options, counseling for mental wellness and more. As you grow your family, rest assured that you’ll be covered by our inclusive parental leave policies, plus adoption assistance and comprehensive fertility coverage. Want to volunteer in your community? We encourage that, and even provide paid hours for you to do so. Our employees enjoy discounts on computers, entertainment, travel and more. Continuing education and professional development are important, and at Cox we offer both. We all love our pets—whether they walk, crawl, fly, swim or slither—and we’re happy to supply insurance for them as well. And much more! About Us Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

Requirements

High School diploma/GED with 5 years of experience in related field; OR 7 years of equivalent experience in lieu of a diploma or certification. Post-high school education a plus.
18 years of age
Valid state driver’s license and a good driving record
Minimum of one year of direct customer service experience
One year of work experience in a comparable field (e.g. related hands-on trade role)
Demonstrated proficiency in Core Technician skillsets.
Certifications and licenses, as required by state and municipal laws
Successfully meet (and maintain) additional background check requirements for specialized projects/services
PC and Windows software skills
Stable work history
Able to work required shifts and overtime (if necessary)
Spanish proficiency desirable in some locations
Travel as business needs dictate
Ability to carry and use tools and equipment
Requisite ability required to drive a commercial motor vehicle (CMV physical requirements included)
Ability to operate aerial lift device (bucket truck)
Adequate ability to distinguish different colors of wire
Ability to frequently bend, stoop, and crawl
Ability to climb ladders and/or utility poles and work in high places
Ability to work in small places (such as crawl spaces and attics)
Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.

Nice To Haves

Any level degree or certification beyond High School diploma/GED
+3 years of experience in related discipline desired.
5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment.

Responsibilities

Install, disconnect and troubleshoot video, high-speed internet, telephony and automation services.
Perform proactive/reactive maintenance that’s needed to restore Hybrid Fiber Coaxial (HFC) networks to Cox performance specifications.
Maintain and repair equipment with HFC distribution system.
Requisition equipment and supplies from warehouse, and stock vehicle as needed.
Maintain company trucks and other equipment per service requirements and safety guidelines.
Drive a company vehicle between office and/or home, warehouse and work sites.
Monitor the Workforce Administration System (WFA) throughout the day.
Communicate with dispatch for help and/or status on service requests.
Consult with supervisors and other technicians for advice and aid as needed.
Educate customers about their existing services and promote other Cox services.
Attend training that may include refresher training and product and service updates.
Use small hand tools, power tools, and test equipment.
Work with alarms, low voltage electricity and color-coded wires.

Benefits

We all have lives and responsibilities outside of work, and we respect that. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.
Our talent is paid what they’re worth with a competitive salary package and top-notch bonus & incentive plans.
We help you prepare for the future with a 401(k) (that we’ll generously match), life insurance and disability insurance.
You’ll enjoy a generous suite of healthcare benefits with various deductible options, along with pharmacy benefits, Flexible Spending Account and Health Savings Account options, counseling for mental wellness and more.
As you grow your family, rest assured that you’ll be covered by our inclusive parental leave policies, plus adoption assistance and comprehensive fertility coverage.
Want to volunteer in your community? We encourage that, and even provide paid hours for you to do so.
Our employees enjoy discounts on computers, entertainment, travel and more.
Continuing education and professional development are important, and at Cox we offer both.
We all love our pets—whether they walk, crawl, fly, swim or slither—and we’re happy to supply insurance for them as well.
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).