Network & Telecom Engineer

Smile Doctors • Dallas, TX

1d

About The Position

Looking for a position that makes you smile? We’re seeking a Network & Telecom Engineer to join our growing team.The Network & Telecom Engineer supports the reliability, security, and performance of network and telecommunications services across Smile Doctors’ clinics and corporate locations. This position ensures uninterrupted connectivity for patient check-in, imaging, practice management systems, VoIP phones, and clinical workflows. How you’ll make us better: Support LAN, WAN, Wi-Fi, and VPN connectivity across a distributed clinic environment Maintain standardized network configurations for clinics (switching, firewalls, wireless) Troubleshoot network issues impacting patient flow, imaging systems, EHR/PMS access, and clinical devices Support VLAN segmentation for clinical, guest, voice, and back-office traffic Assist with new clinic openings, relocations, and acquisitions Administer VoIP phone systems supporting front desk, clinical staff, and call routing Support call-center integrations, auto-attendants, on-call routing, and failover configurations Coordinate with telecom providers and vendors for outages, provisioning, and escalations Ensure business continuity for phones during ISP outages (LTE/5G backup, call forwarding) Act as the technical point of contact for ISPs, telecom carriers, and network vendors Manage circuit provisioning, troubleshooting, and vendor follow-through Coordinate multi-vendor troubleshooting with clear ownership and escalation paths Maintain accurate circuit, carrier, and equipment inventories Monitor network and voice services to identify issues before they impact clinics Assist in firewall rule management, VPN access, and security best practices Support patching and firmware upgrades for network and telecom equipment Follow healthcare-appropriate security and compliance standards Provide Tier 2/3 escalation support for Helpdesk and Field Services Respond urgently to outages impacting patient care or clinic operations Participate in on-call rotation for after-hours clinic support Document root cause and contribute to prevention of repeat incidents Maintain clinic network diagrams, standards, and runbooks Ensure new clinics follow Smile Doctors network and telecom standards Contribute to continuous improvement of clinic IT reliability and uptime

Requirements

• Solid communication skills
• Strong documentation skills
• Ability to troubleshoot issues remotely and coordinate on-site resources
• High School diploma required
• Three (3) years of experience in a network or telecom administration position supporting multi-site, patient facing, or retail environments required; healthcare, dental, or orthodontic industry preferred
• Intermediate knowledge of TCP/IP, DNS, DHCP, VLANs, routing, switching, Firewalls and VPNs
• Intermediate knowledge of VoIP and call routing
• Intermediate knowledge of ISPs and managed service providers

Nice To Haves

• CCNA, Network+, or similar certification preferred
• Familiarity with Cisco/Meraki, Fortinet, Palo Alto, Aruba, or similar platforms
• Familiarity with Talkdesk or similar cloud call-center solutions
• Familiarity with LTE/5G failover and circuit redundancy

Responsibilities

• Support LAN, WAN, Wi-Fi, and VPN connectivity across a distributed clinic environment
• Maintain standardized network configurations for clinics (switching, firewalls, wireless)
• Troubleshoot network issues impacting patient flow, imaging systems, EHR/PMS access, and clinical devices
• Support VLAN segmentation for clinical, guest, voice, and back-office traffic
• Assist with new clinic openings, relocations, and acquisitions
• Administer VoIP phone systems supporting front desk, clinical staff, and call routing
• Support call-center integrations, auto-attendants, on-call routing, and failover configurations
• Coordinate with telecom providers and vendors for outages, provisioning, and escalations
• Ensure business continuity for phones during ISP outages (LTE/5G backup, call forwarding)
• Act as the technical point of contact for ISPs, telecom carriers, and network vendors
• Manage circuit provisioning, troubleshooting, and vendor follow-through
• Coordinate multi-vendor troubleshooting with clear ownership and escalation paths
• Maintain accurate circuit, carrier, and equipment inventories
• Monitor network and voice services to identify issues before they impact clinics
• Assist in firewall rule management, VPN access, and security best practices
• Support patching and firmware upgrades for network and telecom equipment
• Follow healthcare-appropriate security and compliance standards
• Provide Tier 2/3 escalation support for Helpdesk and Field Services
• Respond urgently to outages impacting patient care or clinic operations
• Participate in on-call rotation for after-hours clinic support
• Document root cause and contribute to prevention of repeat incidents
• Maintain clinic network diagrams, standards, and runbooks
• Ensure new clinics follow Smile Doctors network and telecom standards
• Contribute to continuous improvement of clinic IT reliability and uptime

Benefits

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED