Network/Telecom Technician - Morgantown, WV

Beitzel Corporation•Morgantown, WV

3d•Onsite

About The Position

About Us Pillar Innovations is an Industrial Solutions and Service Company with over 15 years of experience in the Energy, Mining, Manufacturing, Industrial Construction, Aggregate, and Renewables Industries. The Corporate Headquarters are located in Grantsville, MD with several offices throughout the country. Are you looking for a place to expand your skills and grow in a career? Our company promotes continuous learning, diverse work opportunities, and flexibility. We also provide defined career path advancement, full benefits, and a variety of apprenticeship/continuing education programs. Openings for experienced workers and training for entry level positions are always available. Start a career with us today! Position Overview The general role of a Network/Telecom Technician is to install, maintain, and troubleshoot data network infrastructure. This includes routers, switches, and cabling. The Network/Telecom Technician ensures reliable connectivity by performing routine maintenance, testing equipment, and resolving connectivity issues to keep network systems running efficiently. This individual will receive guidance from leadership and should be responsive to customer questions or concerns and address any issues in a timely manner. The Network/Telecom Technician reports to the Electronic Security and Safety Department Manager and works primarily out of the Morgantown location.

Requirements

Basic knowledge of control and electrical system design
Demonstrate ability in supporting and troubleshooting IT network connected devices
Experience with Routers/Switches, Wireless, Firewall and Security
VMWare experience is recommended
Skills on TCP/IP, DNS, LDAP, SMTP, Web Technologies, Security tools and Firewalls policies
Windows desktop and server operating systems
IOS systems
Proficient with MS Office productivity software
Ability to efficiently organize and plan work tasks to meet company goals
Ability to balance multiple projects
Critical thinking with exceptional problem-solving skills, able to work independently and in team environments
Proactive, resourceful, and highly motivated with good communication skills and ability to work in high output environment
Ability to maintain professionalism while interacting with customers, with an aptitude to answer technical questions in a simplified manner
Able to work a flexible schedule and adjust to changing business needs including possible emergency call-out, extended hours and some out-of-town and overnight work
Willing to participate in the company’s required background and drug screening process
Valid driver’s license required
Walk, crawl, talk, see, read, hear, feel, sit, stand, kneel, crouch, twist, reach, grasp and climb with both hands and legs for extended periods of time
Lift and/or move up to 75 pounds
Climb at heights of 300’+ for extended periods of time
Work outdoors in a variety of weather conditions
This position requires the completion of a thorough background and pre-employment drug and alcohol screening.
In accordance with The Company’s Drug and Alcohol policy, employees are required to participate in random, post-accident and reasonable suspicion drug and alcohol testing as requested.

Responsibilities

Management of IT infrastructure - Hardware setup, customer network support, Endpoint support in field.
Troubleshoot and support all IT connected devices
Remediate Security vulnerabilities and perform/request appropriate action from respective items/teams
Collaborate with Operations across multiple groups to meet current and future continuous improvement project goals
Ability to assist with deploying/troubleshooting networking solutions on premise, cloud, or hybrid.
Provide Technical support and on-site troubleshooting/repair for customers.
Responding to phone calls and texts after hours and on weekends within a timely manner
Experience and Skills in documenting all work performed daily to build complete customer work history
Other duties as assigned

Benefits

WE ARE NOW EMPLOYEE OWNED
Employees are beneficial owners through an ESOP (Employee Stock Option Plan) that works through a qualified retirement plan.
Comprehensive Benefits
Health/Life insurance
401(k) retirement plan
Short/Long term disability
Paid time off and holidays
Paid lodging, per diem, and transportation provided for out-of-town work
Employee focused work environment
On-the-job mentoring and training
Internal job postings
Performance and salary reviews
Employee feedback program
Advancement through defined employee career paths
Safety-first and drug free work environments
Bonuses and incentives for working safely
Company provided tools and basic safety equipment
PPE allowances with no restrictions on vendors
Weekly pay with premium pay for Sundays and holidays
Smart Money program with optional counseling to aid employees with financial goals
Scholarship opportunities for dependent children