Networking Analyst

UNC-Chapel HillChapel Hill, NC
7d

About The Position

Join the Networking Group at UNC Chapel Hill, where we are entrusted with maintaining robust internet connectivity and data communication for one of the largest networks in the United States. Our network includes more than 3,000 switches and nearly 12,000 access points. We are seeking a dedicated Networking Analyst to join our Network Deployment team. This role places a strong emphasis on delivering exceptional customer service, including resolving customer connectivity issues and installing, troubleshooting, and maintaining networking equipment, software, and hardware. The Networking Analyst reports directly to the Manager of Networking Deployment. In this position, you will collaborate with a dynamic team of network analysts to support the day-to-day maintenance and expansion of our extensive campus data network. Responsibilities include hands-on technical work, such as installing and maintaining equipment, as well as analytical tasks focused on troubleshooting data networking electronics and related systems. The Network Deployment group is part of a larger department that also includes Network Engineering and Network Architecture, offering a diverse and collaborative work environment.

Responsibilities

  • Resolving customer connectivity issues
  • Installing networking equipment
  • Troubleshooting networking equipment
  • Maintaining networking equipment
  • Installing networking software
  • Troubleshooting networking software
  • Maintaining networking software
  • Installing networking hardware
  • Troubleshooting networking hardware
  • Maintaining networking hardware
  • Day-to-day maintenance of campus data network
  • Expansion of campus data network
  • Troubleshooting data networking electronics and related systems
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