New Development Sales Operations Coordinator

Compass•Bellevue, WA

15d•$31 - $38•Onsite

About The Position

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. The purpose of the Sales & Operations Coordinator role is to serve as the administrative and technical engine of the residential sales team. This position is responsible for the integrity of the sales funnel, from the moment a lead is captured to the execution of a binding contract. This role focuses on CRM management, contract administration, and data reporting, ensuring that the sales team can focus on selling while the operational "back of house" runs with precision and legal compliance.

Requirements

Experience in real estate or legal/admin preferred
Excellent interpersonal, verbal and written and communication skills;
Confident, credible, and articulate – ability to deal with high net-worth buyers on a sophisticated level;
Winning attitude, high energy, and enthusiastic;
Highly organized with a strong attention to detail and good follow up skills;
Passion for residential, resort, new construction real estate
Ability to multitask and work in a fast-paced environment;
A self-starter, efficient, and able to remain flexible within a dynamic environment
A team player with willingness to collaborate and learn from others
Experience with CRM database an asset;
High levels of proficiency with Microsoft Excel, PowerPoint, Word, and CRM Database;
Professional in demeanor and appearance, a self-starter, efficient, and a “team player.”;
Extreme attention to detail; "zero-mistake" mentality regarding legal documentation.
Able to work flexible hours and possibly evenings and weekends
Able to be present at project in Bellevue 5-days per week
Ability to lift approximately 35lbs

Responsibilities

Align and maintain operational procedures in support of the project sales strategy
Develop, document, implement, and uphold sales standards, processes, checklists, and protocols (including contracting, closing, and escrow procedures)
Collaborate with Sales Manager, Sales Associates, Marketing, and Corporate teams to optimize workflows
Maintain staff calendars and provide operational and reception backup coverage as needed
Train and act as backup support for Sales Gallery Concierge reporting and responsibilities
Generating and distributing purchase agreements, addenda, and disclosures via digital signature platforms.
Tracking the lifecycle of a deal, including earnest money deposits, contingency removals, and closing timelines.
Maintaining meticulous digital and physical deal files to ensure 100% compliance with state brokerage laws.
Assist buyers through the closing and escrow process by answering procedural questions
Coordinate with lenders, escrow officers, appraisers, HOA, Corporate, construction, and customer service teams to facilitate timely closings
Schedule, support, and attend appraisal appointments; provide required documentation and responses
Attend and take notes during corporate escrow/lender calls
Assist Sales Associates in determining buyer’s lender selection
Maintain and update CRM systems, MLS postings, price sheets, unit status, and trust fund logs
Ensure accurate and secure recordkeeping for all contracts, deposits, correspondence, and transaction records across platforms
Produce and distribute daily, weekly, monthly, and ad hoc sales, traffic, escrow, and investor reports
Track reservations, contracts, cancellations, holds, deposits, incentives, parking/storage requests, and unit status changes
Managing the CRM lead distribution engine, ensuring all incoming inquiries are assigned to agents based on established protocols.
Monitoring CRM health to ensure agents are updating lead statuses and following up within required timeframes.
Executing "re-engagement" campaigns for stale leads within the database.
Creation and maintenance of the Gallery Operations binder, identify and resolve operational issues
Support the Sales Manager with preparing daily/weekly sales and marketing campaign reporting
Create ad hoc reporting as needed by management
Provide other such ancillary duties as the position requires
Answering the main phone line and providing a polished, professional first impression.
Assisting in the execution and logistics coordination of on-site and off-site broker events and VIP buyer previews.
Conducting daily "walk-throughs" of the Sales Gallery and Model Residences to ensure they are 100% presentable
Troubleshoot, report, and track/coordinate with vendors to maintain and resolve any issues related to Sales Gallery (florists, cleaning crews, IT/AV support). Tech is important considering the Sales Gallery phone systems, alarms, internet, interactive sales app, etc.
Monitoring, replenishing, and tracking delivery of inventory of high-end marketing collateral, refreshments, and office supplies.

Benefits

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

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