New Patient Consultant I

CCRM Fertility

About The Position

The New Patient Consultant plays a vital role to the success of CCRM Fertility’s network. As the first point of contact for the majority of the Network’s potential new patients, this position is critical in setting the tone for the new patient experience. The New Patient Consultant is responsible for assisting new patients in initiating their CCRM Fertility journey, understanding their options, and ensuring a seamless transition into care. This role will serve as a liaison between patients and healthcare providers, providing information on the physicians and the CCRM patient experience, and registering patients into the electronic medical record system. The New Patient Consultant will report to the Practice Administrator.

Requirements

High School Diploma or GED required.

Nice To Haves

1+ year experience in large volume inbound call center preferred
1+ year experience in healthcare field preferred.

Responsibilities

Adhere to HIPAA regulations and maintain patient confidentiality at all times.
Answer incoming calls with the ultimate goal of aiding the patient in scheduling a new patient appointment.
Communicate information regarding CCRM’s physicians, services, and successes to the potential patient.
Obtain necessary information from the patient including referral source, reason for appointment, demographic information for both patient, spouse, or partner, and insurance information for both.
Work in EMR-system to ensure all patient data is promptly inputted and remains up-to-date.
Send consent forms via DocuSign to both patient, spouse, or partner.
Contact potential patients who have submitted their contact information via CCRM’s website
Communicate with physicians, clinical/front office staff, and other departments as needed to address patient questions, concerns, and other circumstances.
Maintain and track internal forms and spreadsheets as directed by supervisor.
Attend all staff meetings and in-service meetings.
Other duties as assigned.

Benefits

Generous Paid time-off (PTO) and paid holidays
Medical, Dental, and Vision Insurance
Health benefits eligible the first day of the month following your start date.
401(k) Plan with Company Match (first of the month following 2 months of service)
Basic & Supplement Life Insurance
Employee Assistance Program (EAP)
Short-Term Disability
Flexible spending including Dependent Care and Commuter benefits.
Health Savings Account
CCRM Paid Family Medical Leave (eligible after 1 year)
Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
Professional Development, Job Training, and Cross Training Opportunities
Bonus Potential
Potential for Over-time Pay (Time and a half)
Holiday Differential Pay (Time and a half)
Weekend Shift Differential Pay ($4.00 per hour)