New Patient Coordinator

Southern Orthodontic Partners • Fishers, IN

10d

About The Position

The New Patient Coordinator plays a vital role in ensuring each patient receives exceptional care and treatment. This position is responsible for delivering an outstanding new patient experience: from scheduling and confirming appointments to performing patient photos, X-rays, and intraoral scans, while ensuring patient records are maintained with 100% accuracy.
We Are Looking for Individuals Who Are:
Flexible and adaptable
Committed and dependable
Improvement-focused
Team-oriented
Fun and positive
Curious and eager to learn
Relationship-focused
Active listeners who connect well with people
Self-starters
Motivated to develop new skills

Requirements

• High School Diploma or GED
• Strong organizational skills
• Flexible Schedule
• Communicates effectively and respectfully with doctors and team members
• Demonstrates reliability and responsiveness to patients and the team
• General knowledge and understanding of orthodontic treatment plans and patient care
• Strong interpersonal skills with a customer service mindset

Nice To Haves

• 1-2 years orthodontic assistant
• Dental Assistant X-Ray Certified or able to start process within 30 days of employment.

Responsibilities

• Manage patient records and provide office tours when onboarding new patients
• Take patient X-rays and photos, including facial, occlusal, and intraoral images (right, left, and lower views)
• Perform and assist with intraoral scans
• Maintain accurate and complete patient records
• Ensure the records area is fully stocked and organized
• Assist the front office team with patient check-in, check-out, and answering phone calls when needed
• Support opening and end-of-day responsibilities as required

Benefits

• Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD
• Robust 401k plan, including a company match up to 4%

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED