Night Audit Agent

Grand Canyon Resort Corporation

8d•Onsite

About The Position

Ensures daily postings are accurate from the Restaurant, Gift Shop and Lodge. Handles night time Lodge accommodation reservations, check-ins and payments. Accepts cash and credit payments and makes change appropriately. Answers all questions concerning Hualapai tourism options and Hualapai history and culture. Ensures outstanding customer service for guests and acts as a Hualapai ambassador.

Requirements

Good oral communication skills.
Good mathematical skills.
High School Diploma or GED.
Computer literate.

Nice To Haves

Prior cash handling, customer service or bookkeeping experience preferred.
Preference given to Hualapai Tribal members.

Responsibilities

Handle daily postings from Lodge, Gift Shop and Restaurant.
Greet and interact with guests arriving at the Lodge promptly being courteous, friendly and helpful. Provide tourism option information.
Handle guest and group check-ins and check-outs.
Follow proper cash and credit handling policies and procedures while completing transactions.
Respond to guests’ questions regarding Grand Canyon West and Hualapai River Running. Provide information concerning cost of tours, length of tours, tour operating hours, seasons of operation, weather, pricing discounts, etc.
Provide guests information concerning Hualapai history and culture.
Provide outstanding customer service.
Perform other work-related duties as assigned.