Night Audit Agent

Omni Hotels & Resorts•Irving, TX

5d•Onsite

About The Position

Join the Team at Omni Las Colinas Hotel – Where Luxury Meets Lifestyle Nestled along the scenic Mandalay Canal in the heart of Irving, Texas, Omni Las Colinas Hotel is a vibrant urban retreat that blends upscale sophistication with the energy of a growing destination. Our AAA Four Diamond property recently completed a $13-million-dollar renovation, elevating every corner of the hotel with modern design, enhanced amenities, and refreshed guest experiences. With 401 luxury guest rooms and 96 suites, event space spanning more than 50,000 square feet, and the iconic LRH Restaurant & Bar, our hotel offers guests—and associates—a dynamic, high-end experience. From waterfront dining and resort-style pool experiences to curated local events, we serve as a central hub for leisure travelers, business professionals, and locals alike. At Omni Las Colinas, we don’t just deliver exceptional service—we create unforgettable experiences. And it all starts with our people. We’re looking for passionate, driven, and service-focused individuals to join our team. Whether you're beginning your career in hospitality or looking to grow in a supportive, inclusive environment, you'll find endless opportunities here. As part of the Omni Hotels & Resorts family, you'll benefit from a strong culture of excellence, industry-leading training, and a commitment to associates well-being and development. Overview: This team member will ensure guests are checked in and out in a courteous and professional manner while maintaining four-star/four-diamond standards and completing the night audit accurately. Additionally, they will be responsible for handling guest issues and forwarding them as needed. Working the overnight shift, this person will serve as the Manager on Duty at times.

Requirements

This person must have a high propensity for customer service.
Previous cash handling experience required
Previous full-service hotel/resort front office experience required
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
Ability to work cohesively with co-workers both within and outside of the department
Ability to think clearly, quickly, and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns
Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
Ability to stand for prolonged periods of time.
Requires working an overnight shift.
Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
Must live within 50 miles of the hotel

Nice To Haves

Previous night audit experience strongly preferred

Responsibilities

Oversees overnight operations of the hotel and serves as Manager on Duty at times overnight
Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
Expeditious and diplomatic resolution of guest problems.
Fully knowledgeable in all emergency procedures.
Accurate preparation of VIP, complimentary, house use rooms, and out-of-order lists.
Ensure proper registration of guests and credit procedures are followed.
Distribution of all nightly reports.
Efficient processing of guaranteed no-show billings.
Maintain current backup reports.
Handling Express Check-Outs, ensuring their completion.
Ensuring adherence to all systems and control procedures.
Ensuring that the third shift Night Audit checklist and responsibilities are completed.
Balancing of daily postings and revenue