Night Audit/Front Desk Associate
About The Position
Rocking Horse Ranch Resort, an award winning, all-inclusive resort in Highland, NY, is seeking a Night Auditor/Front Desk Associate. You will be responsible for the overnight operations of the Front Desk and Reservations team, including assisting guests with requests and processing the daily audit. This is an overnight position only (9pm-7am). Mandatory CPR and Fire Response training will be provided, as this position is responsible for coordinating any overnight safety response when required. Receive and manage in-bound reservation calls and leads from potential guests, repeat clients, and groups; understand specific guest needs to secure reservations Handle nightly financial reconciliations, balancing cash and payments, and preparing reports to ensure an accurate close of day Ensure each encounter with guests is conducted in a positive service-oriented manner Maintain fluency with resort’s rates, packages, and promotions Provide attentive and courteous service to all guests during check-in, throughout their stay, and at check-out Demonstrate detailed knowledge of all itineraries, activities, and services Interact with and assist other departments as needed Maintain accurate records of financial activity, guest interactions, and incidents
Requirements
- Experience in a hospitality role preferred
- Availability for overnight, weekend, and holiday schedules
- Strong organizational, communication, written, and interpersonal skills
- Impeccable attention to detail and accuracy in financial reconciliation
Responsibilities
- Assisting guests with requests
- Processing the daily audit
- Coordinating any overnight safety response when required
- Receive and manage in-bound reservation calls and leads from potential guests, repeat clients, and groups
- Understand specific guest needs to secure reservations
- Handle nightly financial reconciliations, balancing cash and payments, and preparing reports to ensure an accurate close of day
- Ensure each encounter with guests is conducted in a positive service-oriented manner
- Maintain fluency with resort’s rates, packages, and promotions
- Provide attentive and courteous service to all guests during check-in, throughout their stay, and at check-out
- Demonstrate detailed knowledge of all itineraries, activities, and services
- Interact with and assist other departments as needed
- Maintain accurate records of financial activity, guest interactions, and incidents
Benefits
- Competitive benefits package for full time employees, including medical, dental, supplemental insurance, profit sharing, 401k, meals, and vacation time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
