Night Audit

Lodgco Hospitality•Grand Rapids, MI

5d•Onsite

About The Position

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. Join Our Team Today! Hampton Inn & Suites in Grand Rapids is looking for a full-time Night Audit associate to assist with 3rd shift hotel and guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you! JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.

Requirements

Computer software skills
Communication both verbal and written
Dependable and customer focus
Time management and problem solving skills
Strong leadership abilities
Valid driver’s license and safe driving record
satisfactory criminal background screening required
professional references

Nice To Haves

1-2 years of hotel experience is a plus

Responsibilities

Perform guest registrations (check ins & check outs), room assignments, and special requests
Knowledge of daily hotel operations, policies, procedures, and internal rules
Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
Knowledge of guest rooms, locations, amenities, features, and all other services offered
Knowledge of room rates, packages, discounts, and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Knowledge of cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Email daily reports to accounting office
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Knowledge of the city, local area, and attractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes
Inspect conference rooms, common areas and public restrooms to ensure cleanliness
Perform security walks of hotel
Investigate and address noise/party issues
Set up, prepare, and maintain breakfast area