Night Audit- Part Time

DeFoor Hospitality Group•Chattanooga, TN

About The Position

Processing of night audit reporting and oversight of 3rd shift hotel operations. Responds to and services the guests’ needs. Responsible for balancing the daily operations of the hotel. Performs a variety of clerical duties including basic computer work and simple accounting tasks. Self-starting personality with an even disposition to effectively communicate with guests, team members and community. Perform any other job related duties as assigned. Respond to guest immediately upon entering the lobby, 10-5 Rule should be maintained at all times. Balancing the day’s business in a neat and orderly fashion, in a reasonable amount of time. Must be able to work all night, but also be available for other shifts at front desk. Complete knowledge of all hotel systems including phone PBX system, key lock system, PMS reservation systems. Complete all tasks described on the relevant shift check list during shift. Knowledge of fire alarm system and evacuation procedures. Reviewing the credit of guest accounts daily and follow-up if action is required. Must have knowledge of surrounding area. Keep cash drawer secure and in balance throughout the shift. Sell and upsell rooms to walk ins and phone reservations. Know and adhere to hotel brand standards as well as Legacy Hotel Partners standards. Maintain a clean and attractive work area, uniform, and person. Maintain a constant goal of 100% occupancy and 100% guest satisfaction. Must have good telephone skills. Must have patience and understanding for every person that is encountered. Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Interacts with internal and external customers in a positive, professional and accommodating manner.

Requirements

Must have a flexible schedule and ability to work nights any day of the week, including weekends and holidays.
Must have exceptional customer service skills
Demonstrated ability to perform multiple tasks in a busy environment and remain flexible
Ability to work well in a team environment
Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.
Possess excellent written, verbal, and organizational skills.
Computer literacy and financial management a must.
Must have a good work ethic, be honest and work well with others.
Must have good cash handling skills, able to make change, manage cash drawer.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Prior customer service experience.
Stand/walk on feet for 8 hours and work in a restrictive space/environment.
Must have eyesight enabling vision both near and far.
Finger dexterity to type, to write, and work on a computer.
Must speak in a clear, understandable voice, hear at a basic level, and understand English.
Must be able to bend, stretch arms overhead and lift and/or carry up to 30 pounds.

Nice To Haves

Prior accounting experience is preferred.

Responsibilities

Processing of night audit reporting
Oversight of 3rd shift hotel operations
Respond to and service the guests’ needs
Balancing the daily operations of the hotel
Perform clerical duties including basic computer work and simple accounting tasks
Effectively communicate with guests, team members and community
Respond to guest immediately upon entering the lobby
Balancing the day’s business in a neat and orderly fashion, in a reasonable amount of time
Work all night, but also be available for other shifts at front desk
Complete knowledge of all hotel systems including phone PBX system, key lock system, PMS reservation systems
Complete all tasks described on the relevant shift check list during shift
Knowledge of fire alarm system and evacuation procedures
Reviewing the credit of guest accounts daily and follow-up if action is required
Knowledge of surrounding area
Keep cash drawer secure and in balance throughout the shift
Sell and upsell rooms to walk ins and phone reservations
Know and adhere to hotel brand standards as well as Legacy Hotel Partners standards
Maintain a clean and attractive work area, uniform, and person
Maintain a constant goal of 100% occupancy and 100% guest satisfaction
Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Interacts with internal and external customers in a positive, professional and accommodating manner.