Night Auditor | Cedarbrook Lodge

Columbia Hospitality•Seattle, WA

4d•$24 - $25•Onsite

About The Position

Let’s start off with the most important part-what’s in it for you: Hourly pay rate: $24-$25 DOE Get Paid Daily Paid Time Off & Holiday Pay Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks Task Force Work Opportunities Values Based Culture Culture Add Referral Bonus Employee Assistance Program “Columbia Cares” Volunteer Opportunities Committee Participation Opportunities Online Learning Platform to Help You Develop! Our Commitment to you: “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet. What you’ll do: Oversight of the day-to-day night operation of the property including front desk operations, and financial reconciliation and reporting. Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals. Ensures confidentiality of all guest information and pertinent hotel data. Assists guests, team members, and vendors during their shift. Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party. Responds and works to resolve guest issues and concerns as necessary. Evaluates patterns or trends in guest concerns to plan and implement corrective actions. Provides regular and on-going communication with all departments to keep staff informed of updates, changes and/or problematic situations. Maintains the image of the hotel by appearing extremely presentable, well-groomed and within dress code Ensures front office, reception area, lobby and storage areas are clean and organized. Ensures all equipment is properly maintained and functioning. Ensures all equipment is used only as intended. Completes property walks routinely to monitor guest safety and security Delivers suitcases, packages and documents as requested.

Requirements

Strong verbal communication skills required
Must have valid driver license; annual MVR report review
Minimum 1 year hospitality experience required, 2 year hotel/clerk experience strongly preferred.
Previous experience in cash handling and computerized Point of Sale system strongly preferred.
Strong written and verbal communication skills required; bi-lingual skills preferred (English/Spanish).
Strong problem solving and conflict resolution skills.
Ability to understand and apply labor and industry-specific laws and regulations.
Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
Must possess basic negotiation skills and strong customer relations skills.
Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Responsibilities

Oversight of the day-to-day night operation of the property including front desk operations, and financial reconciliation and reporting.
Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
Ensures confidentiality of all guest information and pertinent hotel data.
Assists guests, team members, and vendors during their shift.
Maintains a safe and secure environment for guests and team members.
Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
Responds and works to resolve guest issues and concerns as necessary.
Evaluates patterns or trends in guest concerns to plan and implement corrective actions.
Provides regular and on-going communication with all departments to keep staff informed of updates, changes and/or problematic situations.
Maintains the image of the hotel by appearing extremely presentable, well-groomed and within dress code
Ensures front office, reception area, lobby and storage areas are clean and organized.
Ensures all equipment is properly maintained and functioning.
Ensures all equipment is used only as intended.
Completes property walks routinely to monitor guest safety and security
Delivers suitcases, packages and documents as requested.