Part Time Night Auditor - Hilton Des Moines Downtown

Hilton•Des Moines, IA

3d•$20•Onsite

About The Position

A Night Auditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage. Ensure credit card system reconciles to daily transaction lists. Responsible for Front Desk duties during the overnight shift, including checking guests in/out, responding to guest inquiries and questions. Greets customers with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.

Requirements

Knowledge of accounting operations to include all aspects, such as, accounts, receivable, payroll, etc.
Ability to access and accurately input information into a computer using Excel software and other various software programs.
Basic mathematical and calculator skills to prepare mathematical calculations without error.
Office machines: operate calculator/10-key by touch, copier, fax, telephone.
Must possess the ability to post and balance large amounts of charges efficiently and accurately.
Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins work.
Maintain an open line of communication between guests, team members and management.
High School graduate or equivalent required

Nice To Haves

Previous Hotel Front Desk experience in related field preferred.
OnQ certification preferred.

Responsibilities

Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage.
Ensure credit card system reconciles to daily transaction lists.
Responsible for Front Desk duties during the overnight shift, including checking guests in/out, responding to guest inquiries and questions.
Greets customers with a friendly and sincere welcome.
Field guest complaints, conducting through research to develop the most effective solutions and negotiate results.