Night Auditor

Drury Hotels • Chesterfield, MO

1d • Onsite

About The Position

As a franchise of Drury Hotels, the Hyatt Place Night Auditor performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information. Will also set up breakfast and service and/or lobby and clean. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours. Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

Requirements

• Requires ability to take written and verbal direction and speak English clearly and read English.
• Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment.
• Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
• Requires thorough knowledge of Hyatt Place and Drury Hotels’ policies and procedures, for guest services.
• Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities.
• Maintains the front desk lobby area in a clean and organized manner.
• Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel.
• Must be willing to and have the ability to work alone as scheduled.
• At some locations, may be the only team member on property during work shift.

Responsibilities

• Performs all front desk related functions including but not limited to checking guests in/out
• Promoting sales related programs
• Maintaining guest records
• Cash handling
• Auditing the previous day’s receipts to verify and balance entries
• Runs reports and verifies accuracy of information
• Set up breakfast and service and/or lobby and clean
• Responsible for guest safety and security during overnight hours
• Providing courteous, efficient, friendly service to all guests and potential guests in a professional manner
• Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude
• Contributes to maintaining a positive work environment at all times for our diverse team and guests.

Benefits

• Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Flexible scheduling, paid time off, hotel discounts and free room nights
• Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Company-matched 401(k)
• Ranked among Newsweek's America's Greatest Workplaces 2025

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed