Night Auditor - Hyatt Place Flushing/LaGuardia Airport

Meyer Jabara Hotels•Queens, NY

8d•Onsite

About The Position

Night Auditor The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt, where the style is relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And Gallery Hosts are the key to bringing it to life. At Hyatt Place, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt Place associates work in an environment that demands exceptional performance, yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. Night Auditor With our smooth check-ins, we build an experience that is memorable and unique. With our check-outs, we make transactions feel like part of that same seamless experience. Night Auditors take the initiative to deliver a wide range of services that guide guests through their entire stay. The Night Auditor oversees the successful operation of this critical overnight service and accounting discipline. This self-motivated individual is empowered to move about their space and do whatever is necessary to provide an exceptional experience. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Night Auditor knows how to create and maintain the framework for the most memorable and unique guest experience. The Night Auditor has the ability to make critical decisions. He/she is relied upon heavily for consistent attendance and punctuality. The Night Auditor will need to adjust to a third shift (11:00 p.m. until 7:00 a.m. or 10:30 p.m. to 6:30 a.m.), which is contrary to a conventional lifestyle. No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. The Night Auditor will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for the Night Auditor to get it right for our guests and our business each and every time.

Requirements

Shift hours are 11:00 p.m. to 7:00 a.m. or 10:30 p.m. to 6:30 a.m.
Customer service and cash handling experience are required
Must have schedule flexibility for weekdays, weekends and holidays
Requires proficiency in English and Mandarin (additional languages are a plus) to include speaking, reading and writing
Must be able to multi-task
Must be 25 years old or older to operate our shuttle
Ability to learn quickly and work in a fast-paced position with guest interaction
A true desire to satisfy the needs of others in a fast-paced environment
High school diploma or equivalent required
Ability to lift, pull, and push moderate weight (minimum of 50 lbs.)
Must possess basic computer skills, i.e., Microsoft Word and Excel, Internet Explorer, etc.
Driver’s license and reliable transportation including a clean driving record is required.
Must have a sense of humor
Must be self-confident

Responsibilities

Act with integrity, honesty and knowledge that promote the culture, values and philosophy of the Hyatt Place brand. Display dignity and respect of others at all times.
Assist guests with check-in and check-out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, i.e., assist with luggage, coffee, directions, wake-up calls, future reservations, etc.
Courteously and efficiently provide information for guest and visitor inquiries; coordinate all guest requests for special arrangement of services; inform guests of hotel services, features and room amenities.
Answer hotel telephones courteously and efficiently following Hyatt Place standards.
Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the Point-Of-Sale system.
Is proficient (with adequate training) with basic engineering functions – e.g.: HVAC thermostat operation, fire panel functionality, Saflok operations, security system monitoring, etc.
Follow Hyatt operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations.
Drive the hotel shuttle van to transport guests safely and courteously to and from the hotel, LGA, and Queens Crossing as scheduled or requested.
Conduct routine safety checks of the shuttle vehicle and report any maintenance needs.
Maintain cleanliness and upkeep of the front desk and shuttle van.
Follow all safety, security, and hotel procedures during the overnight shift.
Ensure that the morning breakfast in ready for our guests by 6am daily.
Follow the hotel policies, including uniforms, time management, etc. Also, in charge of night auditor trainings.
Completion of Daily Revenue Reports nightly to break out the day’s revenue accurately for management and ownership