Security (LOCAL)

Kampgrounds Of America, Inc.•Townsend, TN

5d•Onsite

About The Position

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative. At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to: intentionally create a sense of community and belonging for our guests, employees and franchise partners continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment sustain a culture that promotes diversity of thought and experiences ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all drive change in our company and industry through action and implementation This position is a LOCAL to Townsend/Maryville area, and a combination of maintenance/grounds and light security. Join our team for the 2026 Season of Fun! We are hiring for Night Host/Security at the Townsend Great Smokies KOA. Experience the stunning views of the Great Smoky Mountains right from your doorstep at our award-winning property in Townsend, TN! With a Net Promoter Score of 89 for our ‘World Class Service’, our team is dedicated to providing exceptional customer service. Indulge in the best fudge in the Smokies made on-site! Join us for themed weekends and exciting activities. Stop by our Marathon convenience store and gas station, the perfect first retail stop after exploring the National Park. #GreatSmokyMountains #TownsendTN At KOA, we cherish the opportunity to create unforgettable memories for our guests. Our volunteer chaplain couple offers support and encouragement to both our team members and camping guests. Plus, we provide complimentary uniform shirts. If you thrive on connecting with others, Townsend is the perfect place for you! #KOA #Hospitality #MemoriesInTheMaking ABOUT KAMPGROUNDS OF AMERICA, INC. this position is a combination of maintenance/grounds and light security. Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and innovative. REPORTS TO Assistant General Manager and/or General Manager POSITION SUMMARY The Night Host assists the guest services department, after normal store hours, by registering late arriving customers, selling and delivering ice and firewood, enforcing campground rules, picking up trash and emptying trash receptacles, doing basic housekeeping duties, and performing light maintenance and repairs. They provide accurate and concise information about park rules, recreation activities, and directions to destinations. This guest facing position requires exceptional customer service, a can-do attitude, and the self-motivation to work independently.

Requirements

Experience in campground or comparable position.
Office and light maintenance work in high public contact area.
Read, write, and speak English in a clear and concise manner.
Ability to work nights, weekends, and holidays.
Capable of working independently and as part of a team.
Valid Driver’s license.

Responsibilities

Assist guests with registering, guiding them to their sites, and with other customer service needs.
Keep a record of all events that occur on shift, in chronological order, for future reference.
Sell and deliver ice and firewood.
Keep grounds free from trash, litter, and debris, and empty trash receptacles.
Ensure the cleanliness of grounds, landscaped areas, parking lots, restrooms, pool, and office areas.
Clean campsites by performing minor maintenance tasks such as raking the campsite pad, washing tables, and cleaning out fire rings.
Clean restrooms per housekeeping schedule and collaborate with housekeeping staff and communicate daily housekeeping needs.
Interact with guests and make recommendations for things to do in local area.
Follow all safety guidelines for the operation of equipment and use of chemicals.
Make minor carpentry, plumbing, and electrical repairs.
Approach all encounters with guests in an attentive, friendly, courteous, and service-oriented manner.
Report all disturbances to management or in emergencies, to the local authorities without attempting to discipline or apprehend any campground violators.
Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.