NOC Analyst

DMI

7d • Remote

About The Position

DMI is looking for an NOC Analyst to join us.

Requirements

• This position requires an Associate's Degree from an accredited college or university in Computer Science, Information Systems, Engineering or a related field; or two (2) years of college or university study in Computer Science, Information Systems, Engineering or a related field. If applicable, the candidate should be certified as a network administrator for a specific network operating system as defined by the State. Certification criteria are determined by the network operating system vendor. Two (2) additional years of specialized experience may be substituted for the required education.
• The proposed candidate must have at least two (2) years of experience in a computer-related field. This individual must have advanced knowledge of network operating systems
• The proposed candidate must have at least one (1) year of experience in one or more of the following areas: data communications engineering, data communications hardware or software analysis, network administration or management, data communications equipment installation and maintenance, or computer systems administration and management. This individual must also have experience with SNMP and RMON based software products. Additionally, he/she must have knowledge of Ethernet, FDDI and high-speed WANs and routers.
• Demonstrated experience with an IT Network Management and Monitoring system (e.g. SolarWinds Orion)
• Understanding of DNS / how it functions and how it’s used
• CLI (Command Line Interface)
• SSH Client (e.g. PuTTY)
• Any service desk/ticketing system (e.g. Maximo)
• Cisco TACACS, Aruba ClearPass
• Microsoft Active Directory
• Fundamental MS Office Suite, Windows/other OS, SharePoint knowledge
• Demonstrable networking knowledge
• TCP/IP stack
• Fundamental WiFi troubleshooting skills
• Ticketing systems: use / workflow / change management / incident management
• Ability and willingness to answer and troubleshoot over the phone.
• Ability to multitask.
• Ability to prioritize work and work independently.
• Ability to focus and respond with appropriate urgency.
• Ability to handle stressful situations (e.g., when network is down)
• Willingness to learn and improve skills.
• Good communication skills
• Attention to detail is critical
• 3rd Shift(Schedule subject to change)
• Must be an US Citizen
• No Physical requirement needed for this position.
• Remote, United States (Must be local to DMV Area)

Nice To Haves

• Cisco switching and routing fundamentals. CCNA Routing and Switching Certification is preferred

Responsibilities

• Effectively monitor all devices, platforms and services within a network environment
• Manage and coordinate NOC team shift coverage to ensure NOC operations are running efficiently and effectively
• Provide direction, training, and leadership to NOC staff, ensuring tasks are completed and processes and procedures are followed according to documented policies and procedures.
• Assist with managing NOC standard process and procedure documentation
• Ensure efficient resolution of service requests and incidents ensuring compliance on assigned SLAs.
• Provide timely, accurate, and effective communication on service impacting incidents
• Assist with any service-related projects as required
• Analyzing client LANs/WANs, isolating the source of problems, and recommendingreconfiguration and implementation of new network hardware to increase performance
• Modifying command language programs and network start up files, assigning/reassigning network device logical, and participating in load balancing efforts throughout the network to achieve optimum device utilization and performance Statewide Network Management Services (SNMS).
• Troubleshooting network/user problems, and presenting resolutions for implementation
• Preparing a variety of network resource reports

Benefits

• Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees