NOC Technician I

Segra•Charlotte, NC

5d•$23 - $26•Hybrid

About The Position

Segra is searching for a qualified and experienced NOC Technician I to join us in a full-time capacity in one of the following offices: Kansas City, MO; Charlotte, NC; or Columbia, SC. Location Requirement: This work arrangement for this role is a hybrid position, requiring three (3) days in the office, with flexibility to work remotely two (2) days each week. We are considering candidates in one of the following offices: Kansas City, MO; Charlotte, NC; or Columbia, SC. Shift Requirements: B shift, 4:00 PM - 12:00 AM CST, Sunday - Thursday Role Overview: The NOC Technician I will perform network monitoring of the Segra SONET, DWDM, IP and Ethernet networks. This position provides in-depth support of the SEGRA Transport network, IP and Ethernet networks, and voice services. As a NOC Tech I, you will serve as the first line of defense for monitoring and management of all Segra provided network services. The NOC Tech I is responsible for triaging customers, network alarming, initiated trouble tickets, and providing timely and relevant updates to our customers. The NOC Tech must be able to prioritize remediation of issues in a 24 x 7 network operations center. Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks. In addition to network surveillance and management responsibilities, the NOC function also serves as an escalation point for other organizations.

Requirements

Minimum of 1 year of professional experience in networking support, administration, engineering, or similar.
High School Diploma or equivalent required.

Nice To Haves

Associate degree or bachelor’s degree preferred but not required.
Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Lucent, Fortinet, VeloCloud, etc.)
Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles
Ability to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers.
Self-awareness and willingness to escalate issues and follow up to ensure incident resolution.
An analytical mindset that appreciates solving problems.
Good computer and written/verbal communications skills, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
Preferred base knowledge of some of the following technologies: Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet Network infrastructure, DNS, IP Subnetting Dynamic Routing Protocols (BGP, OSPF, RIP and EIGRP) Telephony based technologies (TDM, Converged, VOIP, SIP, etc.)

Responsibilities

Perform network monitoring of the Segra SONET, DWDM, IP and Ethernet networks.
Provide in-depth support of the SEGRA Transport network, IP and Ethernet networks, and voice services.
Serve as the first line of defense for monitoring and management of all Segra provided network services.
Triage customers, network alarming, initiated trouble tickets, and providing timely and relevant updates to our customers.
Prioritize remediation of issues in a 24 x 7 network operations center.
Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks.
Serve as an escalation point for other organizations.