NOC Technician I

Educational Media Foundation • Franklin, TN

1d • Onsite

About The Position

Are you ready to be at the heart of cutting-edge broadcast technology? Join the Network Operations Center (NOC) team at EMF, where you'll play a key role in monitoring and optimizing our radio networks. As a NOC Technician, you’ll work alongside Engineers, ensuring compliance with FCC guidelines and delivering top-tier quality through proactive communication with both equipment and personnel. All of this takes place from our dynamic and fast-paced EMF Headquarters. If you're ready to make an impact in the world of broadcast operations, we want to hear from you! This is an on-site position that will provide coverage for 3rd shift (10pm-6:30am) on Wednesday-Sunday. Here's some of what you will be doing: RF Broadcast Network Monitoring & Support Monitor and interpret transmitter signals using remote control systems, analyzing audible or visible alerts that indicate transmitter status, signal loss, or equipment faults across K-LOVE’s broadcast facilities. Verify daily transmitter and activity logs, ensuring delivery integrity and logging compliance; prepare additional reports such as telemetry analysis to support operational oversight. Use basic troubleshooting skills to triage, isolate, and remotely restore functionality of RF broadcast equipment, including satellite receivers, EAS systems, audio processors, and STL/TSL links. Perform proactive and corrective actions to resolve detected issues or escalate appropriately to Field or Contract Engineers when necessary. Coordinate actively with Engineering teams to support the remote testing, configuration, or repair of broadcast systems, including RF control systems and satellite-fed equipment. Adjust NOC monitoring equipment and systems as needed to maintain uninterrupted broadcast service. Create database scripts for RF broadcast equipment that accommodates for equipment replacement as well as new site builds. Network Infrastructure Monitoring & Support Monitor internal IT systems and infrastructure, including routers, switches, servers, firewalls, and cloud-based services using network monitoring tools (e.g., PRTG, SolarWinds, Kybio). Respond to system alerts related to connectivity, latency, packet loss, or hardware resource utilization (CPU, memory, storage), ensuring swift response to minimize downtime. Troubleshoot basic Layer 1–3 issues, such as physical connectivity, IP conflicts, or interface errors. Support up time for core IT services, including DNS, DHCP, VoIP, file servers, and remote access systems. Assist with preventive maintenance tracking, leveraging logs, alarms, and trend analysis to prevent service-impacting issues. Incident Management & Communication Create, update, and close work orders accurately and in a timely manner in accordance with incident response and ticketing procedures. Document events and technical resolutions in shift logs and dashboards to ensure smooth transition between shifts and accurate reporting. Follow established escalation procedures, ensuring timely notification and coordination with Engineering or management teams for unresolved or critical issues. Participate in incident reviews and knowledge sharing, contributing insights to improve system reliability and team effectiveness.

Requirements

• High school diploma required.
• 0–2 years of experience in broadcast operations, IT support, help desk, or related technical role.
• Basic knowledge of RF broadcast equipment, IT systems, or help desk processes.
• Ability to follow standard operating procedures and document incidents accurately.
• Strong problem-solving orientation with willingness to learn and escalate appropriately.
• Effective interpersonal and teamwork skills to collaborate with Engineers and peers.
• Commitment to professional growth through training and development.
• Demonstrated capacity to manage multiple incidents and prioritize effectively.
• A collaborative and flexible style, with a strong service mentality.
• Need to be seen as a team player.
• Excellent interpersonal skills with the ability to develop sincere business/ministry relationships.
• Strong written and verbal communication and presentation skills.
• Demonstrated commitment to the social sector with a passion for our mission and values.

Nice To Haves

• Associate’s degree or technical certifications CompTIA A+, SBE Radio Operator Certification preferred.

Responsibilities

• RF Broadcast Network Monitoring & Support Monitor and interpret transmitter signals using remote control systems, analyzing audible or visible alerts that indicate transmitter status, signal loss, or equipment faults across K-LOVE’s broadcast facilities.
• Verify daily transmitter and activity logs, ensuring delivery integrity and logging compliance; prepare additional reports such as telemetry analysis to support operational oversight.
• Use basic troubleshooting skills to triage, isolate, and remotely restore functionality of RF broadcast equipment, including satellite receivers, EAS systems, audio processors, and STL/TSL links.
• Perform proactive and corrective actions to resolve detected issues or escalate appropriately to Field or Contract Engineers when necessary.
• Coordinate actively with Engineering teams to support the remote testing, configuration, or repair of broadcast systems, including RF control systems and satellite-fed equipment.
• Adjust NOC monitoring equipment and systems as needed to maintain uninterrupted broadcast service.
• Create database scripts for RF broadcast equipment that accommodates for equipment replacement as well as new site builds.
• Network Infrastructure Monitoring & Support Monitor internal IT systems and infrastructure, including routers, switches, servers, firewalls, and cloud-based services using network monitoring tools (e.g., PRTG, SolarWinds, Kybio).
• Respond to system alerts related to connectivity, latency, packet loss, or hardware resource utilization (CPU, memory, storage), ensuring swift response to minimize downtime.
• Troubleshoot basic Layer 1–3 issues, such as physical connectivity, IP conflicts, or interface errors.
• Support up time for core IT services, including DNS, DHCP, VoIP, file servers, and remote access systems.
• Assist with preventive maintenance tracking, leveraging logs, alarms, and trend analysis to prevent service-impacting issues.
• Incident Management & Communication Create, update, and close work orders accurately and in a timely manner in accordance with incident response and ticketing procedures.
• Document events and technical resolutions in shift logs and dashboards to ensure smooth transition between shifts and accurate reporting.
• Follow established escalation procedures, ensuring timely notification and coordination with Engineering or management teams for unresolved or critical issues.
• Participate in incident reviews and knowledge sharing, contributing insights to improve system reliability and team effectiveness.

Benefits

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs including free access to LinkedIn Learning platform

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED