NOC Tier 1 Shift Lead

ASRC Federal • Springfield, VA

21d • Onsite

About The Position

ASRC Federal is seeking a NOC Tier 1 Shift Lead for a Virginia location. U.S. Customs and Border Protection (CBP) serves as a premier law enforcement agency enhancing the nation's safety, security, and prosperity through collaboration, innovation, and integration. With approximately 64,000 employees, CBP is one of the world's largest law enforcement organizations. CBP’s mission to secure America’s borders, facilitate lawful trade and travel, and support national security depends on uninterrupted, secure, and responsive network operations. The NOC (Network Operations Center) and WNOC(Wireless NOC) form the backbone of CBP’s technological capabilities, enabling real-time monitoring, incident management, and operational continuity 24 hours a day, 7 days a week, 365 days a year. These services are not merely supportive – they are foundational. Without secure and operational network infrastructure, CBP cannot function. The CBP NOC/WNOC is staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians. The facilities are located the Ashburn, Virginia, Springfield, Virginia, and in Orlando, Florida, and staffed as active/active operations centers. The primary NOC worksite is in Springfield & Ashburn, Virginia. The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts. This role ensures efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher-tier support, and maintaining operational efficiency. Operating in a 24/7 environment, the Shift Lead plays a critical role in maintaining network stability and delivering exceptional support to customers. This position requires strong technical knowledge, problem-solving skills, and communication abilities to ensure efficient network operations and high-quality support.

Requirements

• Strong technical knowledge
• Problem-solving skills
• Communication abilities
• Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
• Hands-on experience with network monitoring tools and ticketing systems.
• Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
• Effective communication skills for interacting with customers, technical teams, and management.
• Current, active EOD (Entry On Duty) for the DHS Background check
• A minimum of five (5) years’ relevant experience in Tier 1 support operations

Nice To Haves

• Relevant certifications such as ITIL v3, CompTIA, CCNA

Responsibilities

• Overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts.
• Ensuring efficient monitoring, troubleshooting, and resolution of network issues
• Coordinating task assignments
• Providing technical guidance
• Escalating complex issues to higher-tier support
• Maintaining operational efficiency
• Maintaining network stability
• Delivering exceptional support to customers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees