NOC Tier 1

CACI International • Washington, DC

3d • $39

About The Position

The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer local area networks (LANs) and unified communication (UC) services. Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients’ LANs, CAN and Unified Communication services. Become a part of our great team and make a difference. More about this role: As a Tier 1 NOC Network Technician, you'll be challenged with support problems where you will coordinate with other NOC and Operational staff and be asked to track outages notifications and circuit outages. You are expected to work with other Network team members to coordinate ticket acceptance and resolutions.

Requirements

• High School/GED + 7 Yrs, or Associates + 5 Yrs, or Bachelors + 3 Yrs, or Masters + 1 Yrs
• DOD 8570 Certification Required: Current IAT II
• Clearance Requirement: Minimum TS/SCI with polygraph

Responsibilities

• Perform System patching and IAVA patches to network routers and switches.
• Perform IOS and Software upgrades
• Apply config templates for initial switch and router installs.
• Troubleshoot systems document failures and accessibility problems within the network to our services. Escalate them to appropriate support team.
• Monitor network performance against current outages.
• Leverage network TTP and SOPS to closed tickets.
• Support engineering designs data calls.
• Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
• Works independently with some supervision. In remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations.
• Preform Network ticket resolution.
• Support Network ticket closure across Network OPS staff to include: Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)
• Use administrative access to the network to stage new switches, router.
• Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.
• Routing Service Requests to the appropriate organization required for incident resolution.
• Performs root cause analyses.
• Completes problem resolutions associated with incident ticket(s)
• May configure, deploy, manage, and maintain network monitoring systems used by the technicians to ensure availability and overall performance of system and services.

Benefits

• We’ve been named a Best Place to Work by the Washington Post.
• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive benefits and learning and development opportunities.
• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
• We invest in our employees by supporting continuing education.
• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive compensation, benefits and learning and development opportunities.
• Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
• At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED