Non-Certified Pharmacy Technician

About the position

The Pharmacy Technician - Non Certified at Hy-Vee is responsible for providing prompt, efficient, and friendly customer service while assisting pharmacists in the preparation and distribution of prescription medications. This role emphasizes the importance of customer interaction and teamwork to ensure a pleasant shopping experience. The technician will engage with customers, assist with prescription orders, and maintain pharmacy operations in compliance with company policies and regulations.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Greets customers in a friendly manner and makes an effort to learn their names.
• Assists customers in locating products and handling heavy items.
• Answers the telephone promptly and provides helpful service.
• Works with co-workers to ensure customer satisfaction.
• Handles inquiries that do not require a pharmacist's expertise.
• Accepts new written prescription orders and telephoned refill requests.
• Gathers patient information required to prepare prescriptions.
• Enters prescription and patient information into the computer.
• Assists in maintaining correct patient information.
• Prepares and affixes labels to prescription containers.
• Prepares prescriptions for mailing and submits insurance claims.
• Files prescriptions after they have been dispensed.
• Reports any medication errors to appropriate personnel.
• Orders, checks-in, and stocks pharmacy supplies.
• Maintains cleanliness of pharmacy and dispensing area.
• Assists with third party insurance billing and troubleshooting.
• Maintains strict adherence to department and company guidelines.
• Reports to work when scheduled and on time.
• Administers vaccines as allowed by law.

Requirements

• High school diploma or equivalent.
• Working towards a licensed technician certification through a certified national program.
• Previous experience as a pharmacy clerk is preferred.
• Vaccination certification as required by law.