North America Strategic Account Director

Western Union

3d•$130,000 - $165,000•Remote

About The Position

We are seeking a dynamic and results-driven Strategic Account Director to lead and grow some of our largest and most critical partnerships headquartered across North America. This role is ideal for a relationship-focused professional with a strong commercial mindset and a passion for solving complex strategic challenges.

Requirements

5-7 years of proven success managing and growing revenue with account management experience.
Retail, digital and/or financial services industry experience a plus.
Bachelor’s degree in Business, Finance, or a related field preferred.
Outstanding communication and management skills with ability to influence individuals and teams
Effective people and relationship management success required.
Advanced Microsoft skills, including ability to create professional client-facing and internal presentations.
Outstanding communication, relationship-building and presentation skills to influence and persuade others.
Strategic and creative thinker to develop concepts that deliver results.
Organizational skills and attention to detail to fully execute plans.
Ability to multi-task and prioritize in a fast-paced and dynamic work environment

Responsibilities

Establish, nurture and grow a portfolio of assigned strategic accounts in North America.
Meet and exceed revenue targets associated with current accounts.
Review and analyze partner performance data as compared to peer set or competitors to gain insight into improvements required.
Establish a deep understanding of partner business model, businesses, goals and how success is defined across constituents.
Partner across the organization to solve complex strategic network challenges and drive roll out of strategic network opportunities.
Engage in delivery of annual account plans with clearly defined goals, success measure, and accountability for results and conduct at minimum quarterly in-person update meetings to ensure success.
Support renewal and retention discussions and negotiations to ensure win-win outcomes.
Ensure all activities are accurately reflected in the CRM tool
Establish, nurture and grow relationships at each assigned partner across all levels, scope and geography, including holding in person meetings with networks.
Review and analyze partner performance data as compared to peer set or competitors to gain insight into improvements required.
Partner across the organization solve complex strategic network problems and support roll out of solutions to networks.