NPI Implementation Lead

Jobgether

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a NPI Implementation Lead in United States. This role is a critical bridge between product development and internal teams, ensuring smooth adoption and deployment of new products and features. The NPI Implementation Lead serves as the first expert on every new release, translating complex technical updates into actionable knowledge for implementation, training, and support teams. This role requires a highly technical, proactive, and communicative professional who can influence internal readiness and customer-facing success. You will lead early adoption, build comprehensive documentation, and deliver training sessions, while also supporting high-impact product demonstrations. The ideal candidate thrives in fast-paced, evolving environments and enjoys turning technical complexity into clear, practical solutions that enable team and customer success.

Requirements

Proven technical aptitude and ability to quickly learn new tools, software, or platforms without prior training
Strong communication skills, able to present complex concepts to both technical and non-technical audiences
Demonstrated experience in project or program management, coordinating multiple product releases simultaneously
Ability to translate technical product details into practical guidance for internal teams
Experience creating training programs, documentation, or knowledge transfer materials
Collaborative mindset with strong problem-solving, organization, and time-management skills
Comfort in fast-paced, dynamic work environments with multiple stakeholders and deadlines

Responsibilities

Collaborate with Product and Engineering teams to gain deep understanding of new products and features, acting as the primary early adopter
Identify potential friction points and operational challenges prior to general release
Develop and maintain comprehensive internal knowledge bases, training materials, and toolkits for implementation teams
Conduct live training sessions, workshops, and assessments to ensure team readiness
Design and deliver standardized product demos for internal and external stakeholders, highlighting key features and value propositions
Support customer demos for key accounts and act as the technical expert during presentations
Collaborate with marketing and internal teams to align demo environments with real-world scenarios
Drive continuous improvement in product adoption, knowledge transfer, and operational efficiency

Benefits

Comprehensive medical, dental, vision, disability, and life insurance
Health Savings Account (HSA), Flexible Spending Accounts (FSAs), and commuter benefits
Voluntary supplemental health coverage and life insurance options
401(k) plan with company match and Employee Stock Purchase Plan (ESPP)
Paid time off, sick leave, and parental leave
Family-forming benefits including IVF, preservation, and adoption assistance
Emergency backup care for children, adults, and pets
Employee Assistance Program (EAP) with 24/7 counseling support
Free legal services for advice, document creation, and estate planning
Employee referral bonuses, coaching, perks, and discounts programs