NPR Engineer, Software & Features

Ōura

9h • $117,300 - $169,000 • Remote

About The Position

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.
What you will do:
Coordinate Software Release Readiness:
Work closely with Oura’s Program Management Office (PMO), Product Managers, Engineering teams and Quality Assurance to assess readiness needs for delivery to customers.
Scope new features in collaboration with Member Experience functional leaders to determine size, customer impact, and quality of releases.
Report on Member Experience team readiness for upcoming software releases, keeping track of RAG status, mitigating risks, and escalating issues as appropriate to ensure success.
Documentation & Playbooks:
Assist in building out checklists, playbooks, and standard operating procedures for the Member Experience team’s New Product Readiness (NPR) program.
Lead workshops with cross functional leaders to break down failure scenarios and establish a framework for troubleshooting complex features.
Maintain project status via ticketing system, project plans, presentation slides and wiki pages.
Member Focus & Experience:
Provide the Voice of Member (VoM) perspective to all aspects of your work. Ensuring the member’s experience remains foremost in alignment with other functions.
Ensure mitigations are established and prepared for unhappy path scenarios.
Data & Reporting:
Utilize data analysis tools such as Tableau, Unwrap, and manual analysis to determine success of product launches. Provide readouts to PMO and Product Managers as well as assist them in self service of this data.
Analyze potential contact volumes as an input to forecasting with workforce management teams
This is a U.S. remote role with preference for candidates based in EST.

Requirements

• 8+ years in managing readiness of software launches for Customer or Member Experience (MX) teams
• Experience creating Standard Operating Procedures, Checklists, and Playbooks for CX/MX
• Strong technical knowledge of Software Development processes, App Releases, and Quality Assurance procedures
• Executive and cross-functional communication skills
• Experience using Jira or similar project management tools to track projects
• Strong customer service orientation

Responsibilities

• Coordinate Software Release Readiness
• Work closely with Oura’s Program Management Office (PMO), Product Managers, Engineering teams and Quality Assurance to assess readiness needs for delivery to customers.
• Scope new features in collaboration with Member Experience functional leaders to determine size, customer impact, and quality of releases.
• Report on Member Experience team readiness for upcoming software releases, keeping track of RAG status, mitigating risks, and escalating issues as appropriate to ensure success.
• Documentation & Playbooks
• Assist in building out checklists, playbooks, and standard operating procedures for the Member Experience team’s New Product Readiness (NPR) program.
• Lead workshops with cross functional leaders to break down failure scenarios and establish a framework for troubleshooting complex features.
• Maintain project status via ticketing system, project plans, presentation slides and wiki pages.
• Member Focus & Experience
• Provide the Voice of Member (VoM) perspective to all aspects of your work. Ensuring the member’s experience remains foremost in alignment with other functions.
• Ensure mitigations are established and prepared for unhappy path scenarios.
• Data & Reporting
• Utilize data analysis tools such as Tableau, Unwrap, and manual analysis to determine success of product launches.
• Provide readouts to PMO and Product Managers as well as assist them in self service of this data.
• Analyze potential contact volumes as an input to forecasting with workforce management teams

Benefits

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed