Nurse Manager - RN Case Management/Navigators - Care Coordination Division

University of Iowa • Iowa City, IA

120d

About The Position

The University of Iowa Health Care, Care Coordination Division is seeking a
Manager - RN Case Management/Navigators
r to provide managerial and clinical leadership to nurse navigators to assure that all staff provide safe clinical care and have the education, methods and resources to accomplish their performance objectives.
Positions in this job family usually have limited involvement in direct patient care and focus their efforts in planning, organizing, directing, evaluating, and improving health care operations, clinical education programs and research programs of clinical and health service departments

Requirements

• Master’s Degree in Nursing is required. If Master’s Degree is in related field, Baccalaureate in Nursing is required.
• Must obtain an advanced degree in nursing, health care administration or business administration within five (5) years of beginning this position.
• Current license to practice nursing in Iowa
• Considerable (3-5 years) experience in leadership/management roles.
• Demonstrated skill in leadership/management and experience in clinical practice required.
• Excellent written and verbal communication skills are required.
• Must be proficient in computer software applications
• Certification in a role or specialty through a nationally recognized professional nursing certification body. If not currently certified must seek certification in a role or specialty as soon as eligible to sit for the exam.
• Professional job-related experience fostering or promoting a welcoming and respectful work/academic environment where people of all backgrounds and perspectives feel welcomed and appreciated; or demonstrated the ability to do so.

Nice To Haves

• Professional Master of Nursing and Healthcare Practice (MNHP), MSN/Clinical Nurse Leader or a Master’s Degree in Nursing (MSN, MA).
• Minimum 3 years of Clinical RN experience.
• Certification in a role or specialty through a nationally recognized professional nursing certification body is desired (i.e (CCMC) Commission for Care Manager Certification).
• Experience working in EPIC.
• Experience in a large academic medical center.

Responsibilities

• Hiring
• Makes effective and timely recommendations in matters of hiring, promotion, transfer and disciplinary action(s). Makes appropriate hiring decisions.
• Manages the talents, strengths and behaviors of each individual in work groups and provides each employee with the opportunity to contribute to the goals of the unit.
• Actively seeks participation from staff on decision-making and customer service improvement activities: provides staff incentives and rewards for contributions toward achievement of service excellence.
• Demonstrates commitment to people; coaches staff to participate in team decision-making.
• Develops and implements succession planning.
• Performance Management
• Assures performance expectations are clearly understood.
• Holds staff accountable to meet or exceed patient needs/expectations as well as maintain standards of collaboration and respect within and among multidisciplinary teams.
• Completes staff evaluations on time with written, solid justification.
• Leave Management
• Reviews attendance data, recognizes trends and takes appropriate follow-up with staff.
• Knowledgeable of University of Iowa policies and Federal laws regarding leave and accommodation processes.
• Employee and Labor Relations
• Adheres to all UIHC guidelines and Labor-Management agreements.
• Creates an atmosphere which provides for effective recruitment and retention of qualified staff.
• Financial management
• Prepare budget or assist in development; provide projections and recommendations. Manage financial data and monitor budget to meet goals. Resolve budget discrepancies.
• Monitors unit operating budget, maintains unit within the budgeted unit of service target; analyzes variance and creates a corrective action for expense reduction if needed.
• Develops a staffing plan and monitors staffing costs, manages inventory levels, tracks supply usage, and develops cost containment strategies.
• Forecasts expense and capital needs, participates in capital budget development and plans ahead for capital equipment replacement.
• Participates in the development of the unit operating budget, reviews staffing plan, develops a plan for minor equipment and furniture replacement, reviews service contracts, plans for new supply costs, etc.
• Is open to creativity in staff scheduling and staff flexibility
• Assures that fiscal goals are clearly understood by staff and that objectives are met.
• Motivates staff to high performance by exercising strong stewardship of university resources.
• Operations, Standards of Care, Regulatory Compliance, Quality and Patient Satisfaction
• Identify trends and determine QA priorities. Develop quality standards. Allocate resources to meet quality and productivity expectation. Develop, implement and monitor plan to enhance patient satisfaction.
• Provides managerial and clinical leadership for twenty-four hour provision of patient care to ensure optimal patient outcomes.
• Provides leadership to establish and/or maintain efficient and effective systems of clinical nursing service within area of responsibility.
• Consistently makes sound judgments after gathering factual, objective information.
• Identifies inefficiencies in current practice/processes, demonstrates tolerance for change and develops a means to enhance the process.
• Incorporates the principles of Service Excellence to ensure positive patient/customer relations.
• Formulates, reviews, and revises policies and other standards of professional practice essential for optimum delivery of patient service; assures compliance with established standards of care (practice and performance).
• Creates and maintains a workplace of choice/ which motivates employees to work at optimal efficiency; encourages staff to regularly establish goals and objectives toward career development.
• Ensures the unit is survey ready; physical plan, staffing levels, staff education/competencies, policies/procedures.
• Patient Care/Services Delivery
• Identify needs, trends, and forecasts in order to provide quality patient care
• Assesses care coordination within multidisciplinary team to maximize customer service and continuity of care.
• Monitors patient volume and ongoing changes in patient acuity and complexity.
• Develops flexible staffing and reallocates priorities to ensure optimal patient care.
• Planning and Goal Management
• Develop action plans for unit that meet strategic goals; provide progress reports to department director or director of clinical functions.
• Interprets, communicates, implements and monitors goals and objectives articulated in the institutional, departmental and/or divisional strategic plan.
• Functions innovatively and looks beyond current reality to forecast future direction, takes risks, challenges traditional assumptions and solves problems creatively.
• Uses customer feedback in planning and providing service.
• Communication/Collaboration
• Advocate for needs of unit with healthcare leaders; may collaborate with medical director of unit regarding program development, process improvements, and equipment budgets.
• Designs innovative models of care utilizing skills of the multidisciplinary team yielding efficient and effective outcomes.
• Facilitates multidisciplinary participation in the clinical problem identification and resolution processes; utilizes human resources data and budgetary information to formulate recommendation to Directors/ Care Coordination.
• Builds and sustains relationships, resolves conflict, handles negotiation effectively, and develops collaborative working relationships.
• Education Programs
• Provide clinical education to develop staff competency. Oversee clinical education activities and agreements with other educational institutions.
• Coaches the staff in implementation of standards of care, professional development, promotes staff specialty & clinical certifications, adherence to the standards of regulatory bodies (i.e., The Joint Commission, OSHA, and other regulatory bodies as appropriate)
• Educates and mentors staff in the management of complex patient care issues.
• Actively participates in and supports the education of healthcare students.
• Invests in own continuous learning and skill enhancement.
• Actively participates in benchmarking with similar practice sites, seeking and infusing best practices.
• Research Administration
• Collaborate with research staff to assure clinical and research needs are met.
• Facilitates incorporation of quality management and evidence-based practices in nursing care.
• Supports changes in nursing care using evidence-based practice

Benefits

• Regular salaried position located in Iowa City, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees