Nurse Navigator-Clinic

WVU Medicine

10d

About The Position

Responsible for triaging incoming patient referrals, assessing needs, giving appropriate clinical dispositions and facilitating referrals to WVU Medicine primary care and specialty care providers. This position will educate the patient when appropriate regarding immediate care advice and preventive behaviors. Accompanies patients to appointments and coordinates travel, accommodations, and itinerary.

Requirements

Current unencumbered licensure with the WV Board of Registered Professional Nurses, or appropriate state board where services will be provided, as a registered professional nurse OR Current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC).
Three (3) years of registered nursing experience.
Ability to handle and maintain confidential information.
Ability to work in a fast paced and rapidly changing environment.
Excellent oral and written communication skills as well as strong organizational and motivational skills.

Nice To Haves

Bachelors of Science in Nursing Degree (BSN).
Obtain certification in Basic Life Support within 30 days of hire date.
Care coordination experience.
Outpatient/clinic experience.

Responsibilities

Assess and facilitate coordination of multidisciplinary care across the care continuum. Provide communication, advocacy, and education in a culturally competent manner.
Clinically triages new patient referrals efficiently, to ensure timely access to care.
Collaborate with multidisciplinary care team and expedite sequence of patient's workup, active treatment, survivorship, and/or end of life care.
May facilitate referrals within clinics by scheduling and coordinating clinic appointments, e-visits or telehealth visits with a provider.
Provide communication and reinforcement of clinical information and serve as a conduit between patient and providers/clinicians to address needs of patients.
Assess health literacy and educational needs of patient. Provide clinical education about diagnosis, treatment, side effects, and post- treatment care.
Assess and document patient's needs, goals, and preferences and work to ensure such are integrated into treatment and care delivery.
Bridge gaps in care and assesses/troubleshoots care transitions and barriers to care.
Documents all conversations with patients to maintain a comprehensive medical record.
Provides communication with referring providers and primary care providers. Provides direction/guidance to Patient Navigators.
Participates in all service line team meetings.