Nursing Manager / Virtual Care

Ardent Health Services•Tyler, TX

About The Position

Join our team as a full-time, Virtual Nursing Manager in Tyler, TX. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: UT Health East Texas is comprised of 10 hospitals, more than 90 clinics, nearly 7,000 employees and over 1,000 licensed inpatient beds. UT Health East Texas provides healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service.

Requirements

Registered Nurse from an accredited school of professional nursing.
Current Multistate Compact RN License.
BLS certification must be obtained within 14 days of hire or transfer into the role and prior to providing direct patient care.

Nice To Haves

Bachelor of Science in Nursing, preferred.
Minimum of 3-5 years of inpatient or acute care nursing experience, preferred.
Prior charge nurse, virtual nursing, or telehealth experience, preferred.
Experience supporting remote patient monitoring or virtual observation programs, preferred.
Proficiency in EMR systems and multiple virtual care and monitoring platforms, preferred.

Responsibilities

The Virtual Care Clinical Manager provides strategic leadership and oversight for the Virtual Care Program, ensuring safe, efficient, and high-quality patient care across virtual nursing, virtual PSAs (Patient Safety Attendants), and surveillance monitoring staff.
This role is responsible for the operational and clinical performance of the virtual care departments, including staffing, workflow optimization, patient safety escalations, and regulatory compliance.
The Virtual Care Clinical Manager collaborates with bedside leadership, IT, and clinical teams to integrate virtual care into hospital operations, support quality improvement initiatives, and achieve departmental and organizational goals.
Assume accountability for the delivery of virtual care services and patient safety outcomes across assigned departments.
Provide leadership, guidance, and operational oversight to Virtual Care Charge Nurses, Virtual Nurses, Virtual Patient Safety Attendants (PSAs), and remote monitoring staff.
Maintain accountability for staff education, appropriate utilization of resources, patient satisfaction, and compliance with state, federal, and national standards.
Serve as a subject matter expert and resource for virtual care initiatives to hospital leaders across the enterprise.
Develop, implement, and evaluate strategic staffing plans to ensure appropriate coverage based on patient census, acuity, and operational needs.
Oversee workflow prioritization and coordination for virtual admissions, discharges, rounding, observation, and remote patient monitoring activities.
Serve as the primary escalation point for complex patient safety concerns, workflow challenges, and virtual care technology issues.
Ensure compliance with regulatory, organizational, and departmental policies, procedures, and documentation requirements related to virtual care delivery.
Collaborate with Information Technology, technology vendors, and hospital leadership to optimize virtual care platforms and support troubleshooting and system enhancements.
Lead quality and performance improvement initiatives through analysis of virtual care metrics, patient outcomes, and operational efficiency data.
Act as a mentor and resource for virtual care staff, supporting professional development, competency validation, and continuous process improvement.
Maintain effective communication with bedside leadership, physicians, and clinical managers regarding high-risk patients, operational status, and unresolved concerns.
Ensure virtual care equipment and technology platforms are operational, maintained appropriately, and utilized according to organizational standards.
Support departmental budget management, responsible resource utilization, and achievement of operational and organizational goals.