Nursing Operations Manager – Home Care Experience a Plus!

True Care•New York, NY

1d•$80,000 - $120,000•Onsite

About The Position

The Nursing Operations Manager will oversee the daily operations of home care field nurses, ensuring high-quality patient care, compliance with clinical standards, and efficient staffing. This role will focus on optimizing workflows, managing performance, and supporting both patient and staff needs.

Requirements

NYS Licensed Practical Nurse (LPN) or NYS Registered Nurse (RN) with home care experience preferred.
Minimum 3–5 years of nursing experience in home care or clinical operations.
Strong leadership and team management skills.
Excellent communication and problem-solving abilities.
Proficiency with electronic medical records (EMR) preferably HHAEXCHANGE and reporting tools.
Ability to lead a dispersed team of field nurses.
Strong organizational and time-management skills.
Conflict resolution and patient advocacy experience.
Knowledge of home care regulations, safety standards, and best practices.

Responsibilities

Supervise and support home care field nurses to ensure adherence to clinical protocols and company standards.
Monitor weekly performance goals for nursing staff, including patient visits, documentation, and care quality.
Ensure timely response and follow-up to patient falls and incidents (within 24–48 hours).
Manage staff scheduling, coverage, and support for absences, vacations, or emergencies.
Address and manage patient grievances and complaints promptly and effectively.
Collaborate with HR and leadership on hiring, onboarding, and training of nursing staff.
Implement process improvements to increase efficiency, patient satisfaction, and team engagement.
Maintain accurate reporting on staff performance, patient outcomes, and operational metrics.