Nutrition Team Lead, Patient Services

WVU Medicine

About The Position

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position. This position’s daily tasks vary by the assigned area. Specific functions of a team leader may include the following: review call-offs and follow procedure for calling in replacements; reorganize tasks to cover vacancies; upholds policies of the department and WVUH; cash-out with cashiers; order food and supplies (web base, phone, pars); complete inventory; complete safety, sanitation and quality checks; oversee training; schedule catering assignments; carries department phone for patient orders; prepares food at the child care center; assists management in ensuring daily departmental objectives are achieved. Serves as departmental representative in the absence of supervisory staff.

Requirements

Must have a valid Food Service Worker Permit (FSWP) from Monongalia County Health Department (MCHD) prior to starting OR obtain a MCHD Temporary FSWP no later than the first Wednesday of employment and a permanent MCHD FSWP within 1 month of start date (next available class). Must have a valid MCHD FSWP throughout employment. Until a Temporary FSWP is obtained: May not handle exposed food or any food contact surface, equipment or utensil; May be trained on tray delivery and complete general department orientation.
Completes Monongalia County Health Department Person-in-Charge (PIC) training when assigned to attend.
Successfully pass WV DHHR Protected Services Record Check and WV CARES fingerprint-based criminal background check if assigned to Child Development Center, Chestnut Ridge Center, or Center for Hope and Healing.
Ability to push/pull up to 100lbs (inventory control – operate pallet jack with 1000lbs).
Ability to lift 25lbs (inventory control – 100lbs).
Ability to stand for up to 100% of the workday, significant walking throughout kitchen, dining area, servery or patient care units.
Basic computer skills proficiency (email, VST, Cbord Odyssey/Micros, others as needed).
Basic math skills.
Ability to follow written and oral instruction.
Must be able to handle multiple tasks and direct other’s activities efficiently.
Ability to understand written and oral communication.

Nice To Haves

High School Diploma or Equivalent preferred.
Experience in area functioning as a lead preferred.

Responsibilities

Quality: ensures that products in assigned area meet department standards. This includes temperature monitoring, proper labeling, knowledge of ingredients, knowledge of how products should look and taste. Foods received meet quality specifications.
Accuracy: Follows all procedures for cashier cash-out, reports discrepancies and helps to investigate problems. Checks patient trays to ensure all requested items are served, monitors accuracy of special diet menus. Ensures standardized portions are followed.
Safety: Follows all WVUH safety policies and ensures workers in area also follow safety policies. Reports safety hazards and equipment failures in timely manner. Follows and enforces the Monongalia County Health Department Food Code (based on FDA), especially food labeling and dating, temperature documentation, proper stock rotation, hand washing, glove changing
Sanitation: Ensure that all cleaning chemicals are used properly. Workers in assigned area have sanitizing solution at proper strength and wiping cloths stored in solution. Dish machine and Pot & Pan sink have chemicals at proper strength. Area is kept clean; additional cleaning assigned as needed.
Customer Service: Follows all WVUH Behavior Standards and ensures coworkers provide exemplary customer service. Addresses customer concerns and complaints in timely manner. Follows-up with manager on customer service issues and suggestions for improvement.
Staffing: Reviews daily call-off log and coordinates with manager regarding arrangements already made and/or begins making arrangements. Completes additional tasks as needed to ensure department responsibilities are met. Assigns catered events to available staff. May rearrange tasks to fairly distribute workload. Demonstrates the ability to effectively direct and coordinate the assignments of team members as required.
Communication: Works closely with management and staff in assigned area. Also communicates effectively (respectful, honest, caring) with nursing and other hospital personnel that contact Nutrition Services. Serves as departmental contact person/representative in the absence of management. Ensures that main department phone line is answered at all times.
Cost Control: Ensures that oldest products are utilized first to prevent waste. Monitors food waste and recommends adjustments to production amounts to minimize waste. Is aware of customers and surroundings to prevent loss/theft.
Training: Works with manager to plan training of new employees and cross training of current employees. Either conducts training personally or oversees training by another staff member.
Thorough familiarity and proficiency with all task assignments of area where performing team leader responsibilities.
Possess ability to safely operate all equipment utilized in area where performing team leader responsibilities.
Possess the ability to effectively train others for task assignments in area where performing team leader responsibilities.
Communicates well with management, coworkers and other departments (particularly when answering the 75060 phone). Is viewed as a team player by coworkers.