O500 Source Document Analyst - Cigna Healthcare - Remote

The Cigna Group

3d • $23 - $35 • Remote

About The Position

The O500 Source Document Analyst will provide support for the end-to-end implementation process for Client Operations. You’ll assist with the review of key source documents directly aligned to account installation.
What you’ll Do:
Ensure source documents are maintained in the document storage process
Review prior year source documents in multiple systems, i.e. ePro, CIT, Benefit Sculpting Tool (BST), and Vista
Review complex, non‑routine issues impacting benefit summary delivery and system accuracy
Prepare discrepancy reports identifying issues that may delay client implementation of healthcare services to their employees
Run comparison analyst of source documents using Cigna’s Quic Tool process
Map (Facets) client SBCs to MyCigna.com via Cigna’s internal process
Participate in biweekly meetings and training huddles to support client implementation and preparation
Provide support with end-to-end audits to review disjoints in source documents
Produce fallout reports and coordinate maintenance updates with Benefits and Quality teams

Requirements

• High School Diploma or GED, required
• Required Schedule: 9 am - 6 pm CST, Monday - Friday
• 1+ years of experience with Cigna's administrative capabilities including benefits, eligibility, ID cards, customer services experience, preferred
• 2+ years of experience collaborating cross‑functionally to resolve customer service issues and deliver results, required
• General knowledge of benefit standards across Cigna dental, vision, and medical platforms, including benefit summaries and SBCs, preferred
• 2+ years of experience using multiple software and system‑based applications, including databases and spreadsheets; documentation and tracker systems, preferred
• Proficient with Microsoft office products; (i.e., Excel, Outlook, and Word), required
• Experience supporting complex, cross‑functional initiatives and project management, preferred
• Ability to independently manage competing priorities and client expectations, required
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• 1+ years of experience with Cigna's administrative capabilities including benefits, eligibility, ID cards, customer services experience, preferred
• General knowledge of benefit standards across Cigna dental, vision, and medical platforms, including benefit summaries and SBCs, preferred
• 2+ years of experience using multiple software and system‑based applications, including databases and spreadsheets; documentation and tracker systems, preferred
• Experience supporting complex, cross‑functional initiatives and project management, preferred

Responsibilities

• Ensure source documents are maintained in the document storage process
• Review prior year source documents in multiple systems, i.e. ePro, CIT, Benefit Sculpting Tool (BST), and Vista
• Review complex, non‑routine issues impacting benefit summary delivery and system accuracy
• Prepare discrepancy reports identifying issues that may delay client implementation of healthcare services to their employees
• Run comparison analyst of source documents using Cigna’s Quic Tool process
• Map (Facets) client SBCs to MyCigna.com via Cigna’s internal process
• Participate in biweekly meetings and training huddles to support client implementation and preparation
• Provide support with end-to-end audits to review disjoints in source documents
• Produce fallout reports and coordinate maintenance updates with Benefits and Quality teams

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED