Ocean Export and Import Customer Service Coordinator

Nippon Express USA • Edison, NJ

1d • $22 - $25

About The Position

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.
Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.
Nippon Express offers a generous Employee Benefits Package including:
Medical, Dental, and Vision beginning the 1st of the month after 30 days.
401k with a company match
Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.Generous Vacation and Sick time
Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

• Strong teamwork skills and inclination
• Good communications skill – listening, providing and receiving feedback
• Process improvement
• Patience – ability to deal with complex processes that may involve multiple levels of approval
• High school diploma or equivalency certificate or significant or relevant or appropriate working experience. Some college desirable.
• Strong quantitative and analytical skills
• Strong computer and analytical skills – PowerPoint, Word, and Excel

Responsibilities

• Daily Operation for Export & Import business (Ocean Export & Import)
• Make reference and arrange for import shipment
• After finish arrangement, make our billing invoice
• Making booking based on customer request for export shipment
• Providing booking confirmation to export customer.
• Arranging pick up and submit AES
• After confirming on board, making our export invoice
• Import customer service Monthly Average 15 Shipments
• Export customer service: Monthly Average 30 shipment
• Supporting quotation
• Operational Duties include Management & Development of import & export
• Main Customers import
• East west Wines LLC
• Lowell International
• Norcell
• Main Customers export
• Kraft Foods
• Benjamin Moore
• Haemonetics
• Knoll
• Total about 8 ocean import & export customers handled
• Following up customers and/or NX branches
• Supporting to achieve department revenue/profit budget goals

Benefits

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED