OEM Product Application Engineer

Woodward, Inc.•Fort Collins, CO

3d•$78,000 - $125,000

About The Position

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards. We are steadfastly committed to attracting the best talent across our communities, creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future. Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Woodward is the global leader in the design, manufacturing, and service of energy conversion and control solutions for the aerospace and industrial equipment markets. Together with our customers, we are enabling the path to a cleaner, decarbonized world. Our innovative fluid, combustion, electrical, propulsion and motion control systems perform in some of the world’s harshest environments. At Woodward we have created a culture that appreciates and values the contributions of every member. We are a global team of curious, innovative problem-solvers who commit our knowledge, resources and technical expertise to the challenges associated with reducing emissions, enabling alternative energy sources and increasing efficiency, always innovating for a better future. Woodward is working with our customers to solve some of the world’s biggest energy challenges. This important work needs more than just the brightest technical minds. It requires talented and committed manufacturing professionals, accountants, supply chain managers, human resources experts, information technology specialists and many more. We are looking for dedicated people who want to learn and grow in a supportive environment that fosters collaboration, innovation and inclusion.

Requirements

Primary source for customer facing technical support needs, proficient in deploying and managing technical documentation and product information.
Skilled in building and maintaining strong relationships with customers to understand and address their technical needs.
Capable of diagnosing and resolving technical issues using logical and methodical approaches.
Adept at conveying complex technical information to both technical and nontechnical stakeholders in clear and understandable terms.
Experienced in identifying and implementing improvements to information workflows to enhance efficiency.
Able to lead a cross functional team, both internal and external, to ensure all aspects of customer and technical needs are addressed.
Proficient in managing multiple projects simultaneously, ensuring timely delivery and adherence to specifications.
Skilled in analyzing data, including customer feedback and information, to inform application enhancements and drive informed business decisions.
Competent in creating and maintaining detailed documentation for application configurations and processes.
Thrives in dynamic and fast paced environments, adjusting to evolving application requirements and business priorities
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Responsibilities

Provide technical support during the sales process, including responding to requests for proposals (RFPs) and providing product demonstrations.
Assists sales teams by troubleshooting application issues and ensuring optimal performance during sales engagements.
Provide product and application training and demonstrations functionalities to potential clients to showcase product capabilities to customers and support the sales process.
Capture client feedback and market needs, translating them into actionable input for future product enhancements and portfolio development informing Sales, Marketing, and Product Development of customer needs.
Creates and updates comprehensive documentation and user guides to support sales and engineering activities.

Benefits

Estimated annual base pay: $78,000 (minimum) - $101,000 (midpoint) - $125,000 (maximum)
All members included in annual cash bonus opportunity.
401(k) match (4.5%)
Annual Woodward stock contribution (5%)
Tuition reimbursement and Training/Professional Development opportunities for all members
12 paid holidays, including floating holidays.
Industry leading medical, dental, and vision Insurance upon date of hir
Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
Paid parental leave.
Adoption Assistance
Employee Assistance Program, including mental health benefits.
Member Life & AD&D / Long Term Disability / Member Optional Life
Member referral bonus
Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
Voluntary benefits, including: Home / Auto Insurance discounts Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave