Office Assistant I, Holloway Community Program at Wilmington

ChristianaCare • Wilmington, DE

3d • $17 - $25 • Onsite

About The Position

ChristianaCare Holloway Community Program at Wilmington is looking for a Medical Office Assistant I. Holloway Community Program at Wilmington is located at 501 West 4th Street in Wilmington, Delaware. Maryland. Established in 1989, the Holloway Community Program at ChristianaCare is Delaware’s leading provider of comprehensive care for individuals living with HIV/AIDS. Serving approximately 65% of Delawareans receiving HIV-related medical services, the program is recognized statewide for its expertise, accessibility, and commitment to patient-centered care. Our multidisciplinary team includes 51 skilled professionals among them board-certified infectious disease and internal medicine physicians, an OB/GYN provider, nurse practitioners, nurses, pharmacists, a psychiatrist, and behavioral health consultants working collaboratively to support the medical and social well‑being of every patient. HIV/AIDS Care | ChristianaCare Services Offered: Primary HIV medical care Access to the Delaware AIDS Drug Assistance Program Medication‑adherence education Social-work assessment and support Case management for pregnant women and families Comprehensive health‑maintenance services The Medical Office Assistant I key responsibilities include scheduling appointments with consideration of insurance details, greeting patients professionally to collect demographic and financial information, and processing referral information while maintaining patient confidentiality. Work Schedule: Monday through Friday from 8am to 4:30pm

Requirements

• High School Graduate or GED required.
• Attention to Detail: Ensures accuracy in documentation, scheduling, and daily tasks.
• Adaptability: Able to adjust quickly to changing priorities and support a fast‑paced office environment.
• Excellent Communication Skills: Communicates clearly and professionally with staff, patients, and visitors.
• Strong Organization: Maintains orderly workflows, manages multiple tasks, and keeps office operations running smoothly.
• Problem‑Solving Ability: Anticipates needs, resolves issues proactively, and contributes to a positive workplace experience.

Nice To Haves

• Experience in a medical office setting is preferred but not required.

Responsibilities

• The Medical Office Assistant I will collect payments according to insurance guidelines, verify coverage, coordinate referrals, and perform daily reconciliation of appointments and payments.
• The Medical Office Assistant I communication tasks include answering phone calls professionally, relaying messages accurately, and utilizing EMR to communicate with providers and staff.
• The Medical Office Assistant I ensures timely updates to patients on issues until resolved, facilitates necessary testing and appointments, and prepares medical records by scanning and indexing reports into patient charts.
• The Medical Office Assistant I is responsible for researching patient issues and providing timely responses, assisting with administrative tasks such as copying and faxing, and adhering to safety protocols while reporting any unsafe conditions.
• Additional duties may be assigned as required.

Benefits

• Comprehensive, First‑Day Health Coverage: Comprehensive first‑day coverage, including medical, dental, vision, and life insurance. Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage. Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth Advance your education with up to $5,250 per year in tuition reimbursement.
• Paid Parental Leave Receive 12 weeks of paid parental leave to support your growing family.
• Retirement Planning & Financial Well‑Being Access two retirement plan options, including a 403(b) with company contributions, plus professional retirement planning services and financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED