Office Coordinator, Hotel Housekeeping

San Manuel Band of Mission Indians • Highland, CA

1d • Onsite

About The Position

Under the direction of the Assistant Manager Hotel’s Housekeeping, the Office Coordinator Housekeeping acts as a liaison between Housekeeping and various departments including but not limited to Front Desk, Facilities, and Security. Responsible for providing administrative office support and clerical coverage to ensure housekeeping operations are efficient and aligned with Forbes standards and enterprise policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Assists Housekeeping Supervisors and Assistant Managers by creating and directing associates into their corresponding roles on a day-to-day basis, including but not limited to, producing daily assignment sheets, filing departmental reports, answering, and directing all internal and external calls in a courteous and professional manner, assigning radios, keeping records on file, and acting as liaison between various departments. Acts as contact/liaison between Department, vendors, and suppliers. Assists with data entry for the department, as needed. Coordinates meetings with staff of other departments. Frequently utilizes radio to communicate with team members. 2. Follows-up to ensure all maintenance requests pertaining to guest rooms and departmental equipment are addressed in an efficient manner. Assists with monitoring quality and performance of associates. Ensures all requests are completed in a timely manner and in accordance with Forbes standards. Communicates constantly with Room Attendants to ensure their access to assigned rooms. 3. Contributes to an environment which motivates team members to collaborate, learn, perform, and develop their skills. Contributes to diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and assisting throughout employment lifecycle. 4. Keeps up to date on health and safety policies and procedures and ensures all team members consistently meet standards of safety, cleanliness, and maintenance throughout the Department, including ensuring all required certifications remain current. 5. Assists with monitoring of daily departmental activities to ensure successful day-to-day management of operations. Assists with departmental issues by collaborating with Housekeeping Assistant Managers on courses of action to improve and/or enhance the overall Department performance. 6. Maintains familiarity with Forbes Travel Guide standards and remains current on occupational knowledge and skills by following and demonstrating standards. 7. Performs other duties as assigned to support the efficient operation of the department.

Requirements

• High School Diploma or equivalent required.
• Minimum two (2) years’ customer service experience required.
• Minimum one (1) year general administrative experience required.
• Able to work in a fast paced, high demand environment required.
• Schedule flexibility including evenings, weekend and holiday shifts required.
• Good verbal and written communication skills required.
• Basic proficiency in Microsoft Outlook, Word and Excel.
• Ability to learn and work with the Property Management System.
• Ability to identify and prioritize issues, delegating as appropriate, to drive to measurable results.
• Must demonstrate the ability to follow, direct and motivate people at all levels

Nice To Haves

• Minimum One (1) year experience in upscale hotel preferred.

Responsibilities

• Assists Housekeeping Supervisors and Assistant Managers by creating and directing associates into their corresponding roles on a day-to-day basis, including but not limited to, producing daily assignment sheets, filing departmental reports, answering, and directing all internal and external calls in a courteous and professional manner, assigning radios, keeping records on file, and acting as liaison between various departments.
• Acts as contact/liaison between Department, vendors, and suppliers.
• Assists with data entry for the department, as needed.
• Coordinates meetings with staff of other departments.
• Frequently utilizes radio to communicate with team members.
• Follows-up to ensure all maintenance requests pertaining to guest rooms and departmental equipment are addressed in an efficient manner.
• Assists with monitoring quality and performance of associates.
• Ensures all requests are completed in a timely manner and in accordance with Forbes standards.
• Communicates constantly with Room Attendants to ensure their access to assigned rooms.
• Contributes to an environment which motivates team members to collaborate, learn, perform, and develop their skills.
• Contributes to diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and assisting throughout employment lifecycle.
• Keeps up to date on health and safety policies and procedures and ensures all team members consistently meet standards of safety, cleanliness, and maintenance throughout the Department, including ensuring all required certifications remain current.
• Assists with monitoring of daily departmental activities to ensure successful day-to-day management of operations.
• Assists with departmental issues by collaborating with Housekeeping Assistant Managers on courses of action to improve and/or enhance the overall Department performance.
• Maintains familiarity with Forbes Travel Guide standards and remains current on occupational knowledge and skills by following and demonstrating standards.
• Performs other duties as assigned to support the efficient operation of the department.

Benefits

• As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.
• We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals.
• These programs support our pay-for-performance philosophy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED