Office Coordinator - Child Abuse Intervention Department

MultiCare Health System•Tacoma, WA

1d•$23 - $33

About The Position

The Office Coordinator is responsible for the daily operations and front office functions within the assigned department, and for providing support related to all aspects of office functions. The Coordinator servies as a liaison between patients, physicians, customers and MultiCare, responding to written and oral requests to resolve customers questions, problems, and concerns.

Requirements

Associates degree preferred
One (1) years of experience in patient access/accounting
Two (2) years of experience in customer service
Depending on assigned area prior Patient Access Lead experience may be required

Responsibilities

Coordinates, oversees, and assures the smooth operations and workflow of the office functions, ensuring that patients and the public are treated with respect and in an efficient manner
Answers telephone, screening calls for urgency, providing assistance, forwarding calls to the appropriate person or area, or recording messages and forwarding to appropriate person for follow up
Acts as a resource to the staff, resolving issues and provides feedback as needed/requested.
Develops and implements procedures and protocols related to front office processes to foster an efficient working environment
Maintains communications and acts as liaison between staff and management
Researches and resolves issues and concerns regarding office operations, functions, and related matters