Office I / Customer Service

Wilsonart•Nashville, TN

64d

About The Position

At Wilsonart, we don’t just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care. You’ll be surrounded by teammates who take pride in their work and look out for one another. You’ll have the chance to learn, grow and make a real impact. And you’ll be part of a company that believes winning means helping you succeed at work and in life. Here, you’ll win with: Support that keeps you well Medical, dental, and life insurance Company-paid short- and long-term disability FSAs and dependent care options Vision and legal benefits Gym discounts and wellness clinics Tuition reimbursement—for you and your dependents Opportunities to grow Clear paths to promotion and internal mobility Training, coaching, and mentorship Development programs to support your goals Time for what matters Paid vacation and holidays in your first year A culture that respects work-life balance We’re looking for people who are ready to learn, ready to lead and ready to make a difference. If that sounds like you, you can win at Wilsonart. Position Overview: Office I/Customer Service Wilsonart, in Nashville, currently has an opening for an Office I/Customer Service representative. This person will work directly with our customers and will be required to enter electronic orders, answer phone calls, respond to customer inquiries, as well as a variety of other tasks as required. This position performs extensive data entry into our internal system. Performs other tasks as required.

Requirements

Skill in resolving routine questions and problems
Experience with Microsoft Office Suite, especially Outlook
Skill in data entry (10 key)
Ability to follow directions, take notes, and self-start
Ability to work under direct supervision
Ability to multi-task, while staying organized
High School Diploma or GED
1+ years experience
Fifteen semester hours of college in a related field may substitute for the required experience

Responsibilities

Performs duties in accordance with specific instructions and established work methods
Enters orders via 10 key into internal system
Resolves routine questions and problems via phone, email, and occasionally in person
Assists the needs of the customer
Performs other tasks as required