Office Manager / CSR

Ace Handyman Services Montclair • Montclair, NJ

2d

About The Position

Ace Handyman Services Montclair is looking for a highly organized and customer-focused Office Manager to help run the daily operations of our growing home repair and improvement business.

This position is the hub of the company, coordinating customers, technicians, scheduling, and office operations. If you have ServiceTitan experience, strong customer service skills, and enjoy keeping things running smoothly, this could be a great fit.

Requirements

• Experience using ServiceTitan (required)
• Strong phone and customer service skills
• Excellent organizational and multitasking abilities
• Experience handling payroll or administrative office duties
• Comfortable assisting with social media and online communication
• Professional, reliable, and detail-oriented

Responsibilities

• Answer customer calls and deliver an outstanding customer experience
• Schedule and coordinate service appointments using ServiceTitan
• Maintain clear communication between customers and field craftsmen
• Ensure high levels of customer satisfaction and service quality
• Process payroll and related administrative tasks
• Assist with social media posts and customer engagement
• Support daily office operations and maintain organized records

Benefits

• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Medical
• Dental
• Vision
• Paid time off and vacation
• Competitive salary based on experience
• A stable and growing company backed by the Ace Hardware brand

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed