Office Manager/Front Desk Lead

REGIONAL MEDICAL IMAGING, P.C. • Petoskey, MI

8d

About The Position

If you are someone who naturally keeps things organized, solves problems quickly, and makes people feel taken care of, this role may be a great fit. We are looking for an Office Manager / Front Desk Lead who can help run the day-to-day operations of a busy imaging center while ensuring every patient receives excellent service from the moment they walk through the door. This is a hands-on leadership role. You will support front desk operations while helping keep the office running smoothly for patients, technologists, and physicians.

Requirements

• Strong organizational and problem-solving skills
• Ability to stay calm and focused in a busy environment
• Excellent communication and customer service skills
• Comfortable balancing multiple responsibilities
• Prior medical office or healthcare experience preferred
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; reach with hands and arms; and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 50 pounds.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Create a Great Patient Experience
• Welcome and assist patients during check-in
• Verify patient information and collect required payments
• Help resolve patient concerns quickly and professionally
• Keep the Office Running Smoothly
• Support daily office operations and patient flow
• Work closely with technologists and scheduling teams
• Help identify opportunities to improve processes and efficiency
• Support the Team
• Coordinate schedules and assist with staffing coverage
• Promote teamwork and a positive workplace culture
• Provide support with training and onboarding when needed
• Maintain Accuracy & Compliance
• Ensure front desk processes are accurate and complete
• Follow regulatory and organizational policies
• Support Operational Performance
• Monitor operational needs and identify ways to reduce waste
• Review invoices and assist with operational reporting
• SUPPORTS MISSION, VISION AND VALUES OF THE CORPORATION

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed