Office Ops Coordinator

Little Careers•Charlotte, NC

3d•Onsite

About The Position

Little is seeking an Office Engagement Coordinator with a positive, collaborative work style in our Charlotte, NC office. This is a position that is critical to the experience of both employees and visitors to our office and is an ideal role for individuals who thrive on details and take ownership over providing a high level of customer service. While Little allows for flexibility to work remotely as needed, this role is required to be in the office 100% of the time during our normal business hours of 8:30 am to 5:30 pm.

Requirements

A passion for Little’s culture and delivering and creating a remarkable experience for employees, clients, and guests
Strong interpersonal skills and the ability to build relationships with a wide variety of stakeholders
Impeccable attention to detail
Excellent verbal, written, and listening skills
Ability to prioritize and handle multiple tasks simultaneously, and to shift gears quickly when needed
Ability to solve problems creatively and with a strong sense of urgency, while maintaining a calm and professional demeanor
Self-motivated, resourceful, and has a high level of personal responsibility and initiative
Ability to anticipate needs ahead of time and plan several steps ahead
Strong customer service mindset
Team player – highly reliable, collaborative, strong work-ethic and willingness to respond positively to feedback
Takes ownership of and has great pride in the “behind the scenes” of the office and ensuring the physical space is organized, clean, and well maintained
Has a strong spirit of flexibility knowing that each day at the office may look different
Willingness to ask questions
Associate or bachelor’s degree, or 3 years of administrative experience
Proficiency in MS Office Suite and tech savvy
Experience with phone systems, video conferencing, mailing and room reservation systems

Nice To Haves

Experience working in the design field or an interest in the work of the firm is a plus, but not required

Responsibilities

Serve as a concierge to Little’s employees, clients, and guests while providing a remarkable and inviting front desk experience
Serve as the “face” of the office with a high level of detail and passion for customer service
Although we receive a relatively low volume of calls, answer and transfer incoming phone calls warmly and efficiently while providing front desk coverage
Facilitate relationships with vendors related to product learning opportunities in the office
Assist with coordinating events, including set up and clean up afterwards
Coordinate meetings for various departments including setting up catered lunches, providing drink carts, and organizing conference rooms
Learn conference room AV systems and assist with set up as needed
Provide administrative support to Corporate Services Teams as directed
Serve as backup to Central Services, including helping with mail and package delivery, plotting, and printing assistance
Serve as backup in activating and replacing employee access cards, submitting work orders, interfacing with building management, communicating with the parking deck, etc.
Procure office supplies as directed
Assist with the day-to-day operations of the office and troubleshoot issues, including supplies replenishment in copy rooms, breakrooms, and mailroom
Run and empty the dishwashers, sometimes multiple times per day
Restock coffee machines and tea supplies daily
Maintain, organize, and tidy breakrooms, conference rooms, and other shared spaces in the office